Kate Younghans
Full Time Employment
Fergus,ON
Summary
Attentive and knowledgeable Waitress specializing in fine dining and ethnic cuisine. Expert in POS systems and table-side service, with a strong understanding of food and beverage pairings. Renowned for speed and accuracy during high-traffic times. Dedicated to providing excellent customer service and creating memorable dining experiences. Skilled in anticipating customer needs, resolving issues promptly, and maintaining a positive attitude in high-volume, stressful environments. Enthusiastic and reliable, with exceptional salesmanship and a commitment to excellence.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Server & Bartender
The Handsome Devil
1 2023 - Current
- Expert in Fine Dining Service : Proficient in delivering impeccable service, adhering to fine dining standards and protocols.
- Exceptional Menu Knowledge : Extensive experience with upscale menus, including wine pairings, gourmet dishes, and rare ingredients.
- High-End Customer Interaction : Skilled in providing personalized, attentive service to discerning clientele, ensuring exquisite dining experience.
- Strong Sales Ability : Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Impeccable Presentation : Maintains a polished appearance and professional demeanor, reflecting restaurant's luxury brand.
- Efficient Multitasking : Adept at managing multiple tables and high-pressure situations without compromising service quality.
- Team Collaboration : Worked seamlessly with team members and kitchen staff during busy shifts for efficient workflow and excellent guest experiences.
- Detail-Oriented Service : Anticipates guest needs and preferences, providing a tailored and memorable dining experience.
- Problem Resolution : Addressed customer concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Exclusive Event Experience : Proven track record in managing VIP events, private dining, and special occasions with discretion and excellence.
- Streamlined Operations : Implemented effective communication strategies between front-of-house and back-of-house staff.
- Expert Dietary Knowledge : Assisted patrons with dietary restrictions in making informed menu selections tailored to individual preferences.
- Reservation Management : Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Training and Development : Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Customer Relationship Building : Developed strong rapport with regular customers through genuine hospitality, leading to repeat business.
- High-Volume Service : Provided attentive service during high-volume periods without sacrificing attention to detail.
- Food Safety Compliance : Adhered to proper food handling procedures and safety guidelines for well-being of guests and team members.
- Accurate Transactions : Handled cash transactions accurately, contributing to balanced daily financial reports.
- Professional Development : Participated in ongoing professional development to stay current on industry trends and improve service offerings.
- Order Coordination : Ensured timely delivery of orders by coordinating with kitchen staff.
- POS System Proficiency : Worked with POS systems to place orders, manage bills, and handle complimentary items.
- Opening and Closing Duties : Ensured dining area was prepared for seamless service transitions.
- Bussing and Resetting : Maintained a clean dining environment by bussing and resetting tables.
- Regulatory Compliance : Followed local alcohol laws to ensure restaurant compliance with regulations.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
Retail Sales Associate
Jammed Lovely, Epiphany, A Natural Home
01.2021 - 01.2023
- Enhanced Customer Satisfaction : Provided exceptional service, promptly addressing concerns to boost customer satisfaction.
- Inventory Management : Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise.
- New Hire Training : Conducted thorough product knowledge training sessions for new hires, ensuring effective customer service.
- Professional Handling of Returns : Resolved customer issues with returns and exchanges while adhering to company policies.
- Store Maintenance : Maintained a clean and organized store environment, enhancing the overall shopping experience.
- Sales Promotion : Engaged with customers to promote special offers and events, driving awareness and boosting sales conversion rates.
- Loss Prevention : Contributed to loss prevention efforts by maintaining vigilance and reporting suspicious activities.
- Customer Relationship Building : Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Transaction Assistance : Helped customers complete purchases, locate items, and join reward programs.
- Personalized Service : Offered top-notch, personalized service to boost sales and customer satisfaction.
- Energetic Customer Engagement : Delivered energetic responses to customer inquiries in-store and by telephone.
- Product Recommendations : Listened to customer needs to identify and recommend optimal products.
- Flexibility and Commitment : Volunteered for extra shifts during holidays and busy periods to alleviate staffing shortages.
- Target Achievement : Worked to meet or exceed targets for credit card applications, special donations, and product promotions.
Warehouse Supervisor
Gneiss's Guy
01.2021 - 01.2022
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Negotiated favorable contracts with vendors for better delivery terms and pricing on supplies used within the warehouse facility.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
Cold Line Chef
Handsome Devil
01.2020 - 01.2021
- Embodied a strong willingness to learn, contributing to the production of high-quality and visually appealing dishes.
Education
SHSM- Business, Honor roll -
Center Wellington High School
Fergus, ONBachelor of Science - Neuroscience And Cognitive Behaviour
Master University
Hamilton, ON 09.2023 - Current
Skills
Guest Engagement
Interpersonal Communication
High Energy and Stamina
Problem-solving aptitude
Reliable and Responsible
Attention to Detail
Self Motivation
Adaptability
Courteous Phone Demeanor
Time Management
Team Player
Effective Communication
Warm and Friendly
Interpersonal Skills
Problem-solving abilities
Teamwork and Collaboration
Adaptability and Flexibility
Cool Under Pressure
Hospitality best practices
Excellent Communication
Active Listening
Upselling
Cleanliness standards
Tableside Etiquette
High-volume dining
Quality Control
Cash Handling
Professional Appearance
Relationship Management
Exceptional customer service
Food and beverage pairings
Safe Food Handling
Guest Relations Management
Food inspection
Daily specials memorization
Guest Engagement
Certification
First-aid (2019)
Non Profit Initiative
Founder, Accessible and diverse mental health support in elementary school settings 2023-01-01
Accomplishments
- Received the Sustainable Thinking award from the University of Guelph in 2021, reflecting a commitment to innovative and eco-conscious practices.
- Consistently achieved Honor Roll status from 2019 to 2020, showcasing dedication to academic excellence.
Commitments And Volunteering
- President of Interact- Rotary, 2022-01-01, 2023-12-31, Fergus, ON, Provided strong organizational leadership, overseeing successful events and initiatives that resonated within the community., Demonstrated effective teamwork and coordination, ensuring the seamless execution of community-focused projects.
- Vice President of Interact- Rotary, 2021-01-01, 2022-12-31, Fergus, ON, Raised awareness for local issues, embodying a passion for community service., Exhibited strong interpersonal skills, fostering collaboration and effective communication within the team.
- Master Children's Hospital, 2022-01-01, 2022-12-31, Hamilton, ON, Assumed a leadership role, effectively planning and organizing volunteer activities., Demonstrated strong teamwork and coordination skills, contributing significantly to the success of the volunteer team.
- Personal Assistant, 2022-01-01, 2022-12-31, Fergus, ON, Displayed strong organizational skills, adaptability, and a willingness to learn while supporting various tasks., Adapted to different roles, showcasing versatility and a proactive approach to volunteer responsibilities.
- Highland Rugby, 2019-01-01, 2020-12-31, Fergus, ON, Demonstrated determination on and off the field, contributing to the success of the team., Handled cash transactions with precision, showcasing financial responsibility.
References
- Gabriela Klooster, Handsome Devil, (226)-820-0708
- Christine Goucher, Head of Design University of Waterloo, (519)-591-3331
- Anneke McCabe (Ph.D), Former employer, (519)-803-5649
- Barbra Lustgarten-Evoy, Rotary and mentor, (519)-780-7107
More available upon request
Timeline
Bachelor of Science - Neuroscience And Cognitive Behaviour
Master University
09.2023 - Current
Retail Sales Associate
Jammed Lovely, Epiphany, A Natural Home
01.2021 - 01.2023
Warehouse Supervisor
Gneiss's Guy
01.2021 - 01.2022
Cold Line Chef
Handsome Devil
01.2020 - 01.2021
Server & Bartender
The Handsome Devil
1 2023 - Current
SHSM- Business, Honor roll -
Center Wellington High School