Rachel Masanque
Scarborough,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Offering strong interpersonal abilities and genuine interest in helping others, eager to learn and grow in customer-focused environment. Brings solid understanding of effective communication and problem-solving techniques. Ready to use and develop communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Care Representative
Milliken Bridlewood Vet Clinic
06.2024 - Current
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Participated in regular team meetings to discuss performance metrics, share best practices, and brainstorm solutions to common challenges.
- Managed high call volume while maintaining a positive attitude and professional demeanor at all times.
- Maintained accurate records of all client interactions, ensuring seamless communication across departments.
- Adapted quickly to changing circumstances or updated processes while remaining focused on providing excellent service.
Animal Care Assistant
Milliken Bridlewood Vet Clinic
10.2023 - Current
- Restrained animals safely during exams and procedures.
- Prepared and labeled samples for laboratory testing, culture, and microscopic examination.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Assisted in surgeries and medical procedures for accurate and efficient treatment of animals.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Pet Sitting
Individual Person
01.2021 - Current
- Supervised owners dog 6 hours day
- General care (Walks, Feedings, Playtime)
- Extra: Assisted with household chores and grocery shopping
- Gave animals proper attention to promote secure environment in owner's absence
- Exercised animals regularly with walks and rigorous play activities
Register
Nabor’s Paint Ltd.
05.2022 - 12.2022
- General Cleaning
- Assisting customer orders
- Used POS system
- Carried 40-50 pounds of paint
- Worked 7 hour shifts
Education
High School Diploma -
Blessed Cardinal Newman Catholic High School
Toronto, ON06.2020
Skills
- Communication skills
- Fast Learner
- Animal Husbandry
- Animal Restraint
- Animal Care
- Typing Skills
- Documentation
- Scheduling
- Professional telephone demeanor
Languages
English
Native or Bilingual
Certification
- Youth Job Connection Pre-employment programming, Springboard, October 2023
Timeline
Client Care Representative
Milliken Bridlewood Vet Clinic
06.2024 - Current
Animal Care Assistant
Milliken Bridlewood Vet Clinic
10.2023 - Current
Register
Nabor’s Paint Ltd.
05.2022 - 12.2022
Pet Sitting
Individual Person
01.2021 - Current
- Youth Job Connection Pre-employment programming, Springboard, October 2023
High School Diploma -
Blessed Cardinal Newman Catholic High School
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