Rachel Lum
Surrey
Summary
Child and Youth Care professional with an approach that integrates ecological, holistic, and trauma-informed perspectives, while also emphasizing reflective practice, ensuring that all aspects of a young person's environment, experiences, and well-being are considered and supported in a compassionate and empathetic manner. Strong focus on collaborative teamwork and consistently achieving impactful results. Adaptable and reliable, equipped to handle evolving challenges in dynamic environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hockey Coach & Support Worker
Canucks Autism Network
09.2023 - Current
- Adapted Coaching Strategies: Develop lesson plans and instructions to meet unique needs of participants, ensuring all exercises are clear, structured, and engaging. Develop lesson plans that include short-term and long-term measurable goals through team collaboration and consistent assessment.
- Social Skills Development: Encourage teamwork and communication, helping participants enhance their social interaction skills both in and outside programs.
- Inclusive Team Environment: Foster a supportive, inclusive atmosphere where each participant feels valued and able to participate at their own pace.
- Safety Management: Maintain a safe training environment by enforcing strict adherence to safety protocols during programs.
- Team Coordination and Communication: Manage 4 diverse teams of participants, support workers and volunteers, ensuring smooth collaboration and effective communication with staff, participants and families.
Snow School Program Leader
Cypress Mountain
11.2022 - Current
- Program Leadership: Lead and coordinate the women's ski and snowboard program, ensuring smooth operations and high-quality instruction for all participants. Lead team meetings by setting agendas, fostering collaboration, and incorporating constructive feedback.
- Instructor Supervision: Oversee a team of 10+ instructors, providing guidance, mentorship, and support to ensure a consistent teaching standard and positive learning environment.
- Inclusive Team Environment: Foster a supportive, inclusive atmosphere with team-building exercises and special events to develop confidence, resilience and meaningful relationships.
- Safety Management: Promote and enforce safety standards on the slopes, providing risk assessments and making adjustments as needed to guarantee participant well-being.
- Administration: Facilitate effective communication between managers, different departments, and staff to ensure alignment on goals and initiatives. Provide exceptional customer service to participants in-person and through email communication. Perform necessary office tasks, like filling out paperwork and coordinating the schedule.
Snow School Instructor
Cypress Mountain
01.2016 - Current
- Coordination: Design and implement developmentally appropriate lesson plans that cater to varying abilities of students, leading to their increased confidence on the slopes. Assist students in setting and achieving personal and professional goals.
- Safety Management: Establish a positive classroom environment, implementing clear expectations and consistent consequences for behavior management. Continuous risk assessment and management, while providing students with tools to do the same.
- Professional Development: Participate in ongoing professional development to enhance personal skiing/snowboarding ability and teaching ability.
- Administration: Fill out necessary paperwork, including safety forms, report cards, and lesson cards. Support admin and management staff in various duties like customer service, leadership, training, and office tasks.
Parks and Recreation Worker
City of New Westminster
07.2019 - 09.2021
- Positions: Youth Services, Ice-Skating Instructor, Front-Desk Clerk, Child-Minding
- Engagement & Relationship Building: Foster positive, trusting relationships with young people by creating a welcoming and inclusive environment where they feel supported and valued.
- Program Development: Plan and facilitate recreational activities, workshops, and social events that promote skill development, leadership, and personal growth.
- Inclusivity & Diversity Awareness: Encourage and support diverse cultural, social, and recreational interests of young people from various backgrounds, ensuring programming is accessible and responsive to their needs.
- Behavioral Guidance: Implement positive behavior management techniques, reinforcing appropriate conduct and promoting mutual respect among participants.
- Administration: Maintain accurate records, organize reservations, and manage daily operations of the front desk area. Process payments, handle cash transactions, and generate invoices, ensuring accuracy in billing procedures.
Education
Bachelor of Arts - Child And Youth Care
Douglas College
New Westminster, BC08-2025
Diploma - Child And Youth Care
Douglas College
New Westminster, BC02-2024
Skills
- Team Management and Collaboration
- Child and Adolescent Development
- Adaptive Programming
- Relationship Building
- Office Administration
- Risk Assessment
- Problem-Solving
- Critical Thinking
- Leadership
- First Aid
Certification
- CPR/AED Certification
- Occupational First Aid Level III
- Canadian Ski Patrol Advanced First Aid
- Canadian Ski Instructors Alliance Level II
- Canadian Association of Snowboard Instructors Level I
- BC Driver's Licence Class 5
- Canucks Autism Network Safety Care
Timeline
Hockey Coach & Support Worker
Canucks Autism Network
09.2023 - Current
Snow School Program Leader
Cypress Mountain
11.2022 - Current
Parks and Recreation Worker
City of New Westminster
07.2019 - 09.2021
Snow School Instructor
Cypress Mountain
01.2016 - Current
- CPR/AED Certification
- Occupational First Aid Level III
- Canadian Ski Patrol Advanced First Aid
- Canadian Ski Instructors Alliance Level II
- Canadian Association of Snowboard Instructors Level I
- BC Driver's Licence Class 5
- Canucks Autism Network Safety Care
Bachelor of Arts - Child And Youth Care
Douglas College
Diploma - Child And Youth Care
Douglas College
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