Maria Goncalves

• Acted as the primary point of contact between CAN, the Life Saving Society, and other project stakeholders, ensuring smooth communication and alignment across all parties involved.
• Managed the design and production of over 100 new visual symbols, ensuring they met project requirements and were integrated effectively into training materials.
• Coordinated and scheduled filming sessions to produce new training videos, supporting the creation of engaging and informative content for instructional purposes.
• Supervised the development of both an online training module and an in-person training program, ensuring the content was comprehensive, accessible, and aligned with project goals.
• Leading the coordination of new pilot training sessions, which will later involve gathering and analyzing feedback to refine and improve the training experience for future participants.

• Coordinated the equipment distribution and logistics for over 60 staff members each season, ensuring they had the necessary tools and resources to execute programs seamlessly.
• Created and maintained live digital dashboards that served as a virtual binder for over 40 Onsite Supervisors, organizing program documents and providing a central hub for vital information.
• Managed and updated live forms used by families, participants, and staff, streamlining data collection and ensuring accessibility across all groups throughout the season.
• Designed and produced visual resources for various programs, departments, and projects
• Supervised and collaborated with a team of 6 regular volunteers, coordinating their weekly schedules and organized larger volunteer sessions during peak periods.
• Worked closely with multiple departments to facilitate event preparation and execution
• Partnered with different teams to develop innovative Smartsheet solutions, improving workflow efficiency and solving operational challenges.

- Provided individualized support to program participants and promote active engagement and learning

- Followed lesson plans delivered by the Skills Coach and adapt to participant(s) needs as required

- Facilitated peer to peer interaction and socialization amongst program participants

• Delivered exceptional client satisfaction by promptly addressing inquiries and resolving concerns.
• Expertly handled both routine and complex issues, providing effective solutions to enhance the customer experience.
• Collaborated with a team to efficiently troubleshoot and resolve challenges, fostering a supportive environment.
• Managed product cataloging and organization across multiple platforms to ensure accurate listings and streamlined access.