Rachael Welbourne

Support seniors with disabilities in the community and at home, providing personal care
including bathing, dressing, ostomy care, and hygiene support.
- Operate mobility equipment including Hoyer lifts to assist clients with transfers and
mobility.
- Complete household tasks such as laundry, tidying, and meal preparation in accordance
with advanced food safety standards.
- Administer medications safely following Vecova certification protocols.
- Maintain detailed communication through contact notes in ShareVision to ensure
continuity of care.
- Apply person-directed care strategies from Best Friends™ Dementia Training to enhance
emotional support and client dignity.

• Conducted regular inventory audits to maintain accurate stock levels, minimizing losses due to theft or spoilage.
• Contributed to a positive working environment by collaborating effectively with team members and supporting their professional growth.
• Stayed current on industry trends and emerging products, ensuring accurate information was provided to customers during consultations.
• Developed strong relationships with clients through exceptional customer service, resulting in repeat business.

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
• Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.

• Provided inflight safety and service for humanitarian personnel on chartered missions across conflict zones
• Ensured adherence to strict safety and security protocols in high-risk environments
• Supported emergency procedures including first aid,evacuations,and inflight incident responses
• Played a key role in developing an inflight training program
• Trained and mentored new flight attendants, delivering instruction on safety, emergency protocols, and service standards in remote areas
• Collaborated with international teams to adapt training content for culturally and linguistically diverse staff