Rachael Hales
Hamilton,ON
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Massage Therapist
Evolve Health And Wellness
10.2022 - Current
- Perform clinical assessment (range of motion, orthopedic testing, neurological testing, gait analysis, clinical impression)
- Develop treatment for patient
- Perform therapeutic massage based on patient condition and goals
- Provide homecare remedial exercises based on patient's condition
- Collaborate with other registered healthcare providers regarding patient condition to provide best possible outcome based on patient goals
- Refer client to other healthcare providers when necessary
- Patient charting and documentation
- Following infection control standards to clean treatment rooms and laundering linens
- Working with patients of all ages from infants to elderly with varying degrees of health concerns/complexity
Care Coordinator (Full Time Contract Position)
CBI Health
08.2022 - 05.2023
- Reviewed Occupational Therapy, Physiotherapy, Speech-Language Pathology, Dietician and Social Work offers from Home and Community Care Support Services as well as hospital discharge team and accepted/refused based on patients’ needs and staff availability
- Set up patients' profiles with their personal health information and care plans/interventions
- Processed paperwork from patients’ healthcare provider to HCCSS
- Processed HCCSS updates, on/off hold, and discharges
- Contacted patient’s provider with urgent patient updates and critical information (assigned on-call visits when urgently required)
- Communicated with patients/patients' families and patients’ provider regarding patient care
- Processed invoices and completed rejected billing
Guest Service Administrator
Massage Addict
06.2020 - 10.2022
- Completed opening and closing procedures
- Performed COVID-19 screening and temperature checks
- Cleaned and sanitized clinic
- Answered phone calls and emails regarding patient inquiries
- Filed patient charts, booked patient appointments, and signed patients up for monthly membership services
- Submitted patient insurance claims
Cashier Supervisor
Goodness Me Natural Food Market
09.2018 - 06.2020
- Cashed out customers
- Promoted educational classes
- Assisted customers in finding products and made recommendations
- Processed returns
- Resolved customer/cashier complaints
- Assisted with cashier scheduling
- Built positive relationships with customers to increase repeat business
- Quickly and accurately counted drawers at start and end of each shift
Medical Receptionist
Dr. Bernstein Diet and Health clinic
09.2017 - 09.2018
- Set up patient medical files on clinic EMR
- Weighed in patients and recorded measurements
- Booked appointments and consultations
- Maintained treatment rooms
- Filed patient charts, wrote patient receipts, and processed OHIP billing
Care Coordinator (Part Time Contract Position)
St. Elizabeth Health Care
01.2017 - 01.2018
- Reviewed nursing and PSW offers from Home and Community Care Support Services and accepted/refused based on client needs and staff availability
- Set up patients' profiles with their personal health information and care plans/interventions
- Processed HCCSS updates, on/off hold, and discharges
- Communicated with patients/patients' families regarding patient care
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions
Education
Bachelor of Health Science -
Thompson Rivers University
Kamloops, BC12.2024
Advanced Honours Diploma - Massage Therapy
Mohawk College
Hamilton, ON02.2022
High School Diploma -
Robert Bateman High School
Burlington, ON06.2015
Skills
- Problem-Solving
- Organization
- Time Management
- Critical Thinking
- Collaboration
- Clinical Assessment
- Written and verbal communication
- Documentation proficiency
Certification
- CPR & First Aid Level C
- Infection Prevention and Control (IPAC)
Languages
English
Native or Bilingual
Timeline
Registered Massage Therapist
Evolve Health And Wellness
10.2022 - Current
Care Coordinator (Full Time Contract Position)
CBI Health
08.2022 - 05.2023
Guest Service Administrator
Massage Addict
06.2020 - 10.2022
Cashier Supervisor
Goodness Me Natural Food Market
09.2018 - 06.2020
Medical Receptionist
Dr. Bernstein Diet and Health clinic
09.2017 - 09.2018
Care Coordinator (Part Time Contract Position)
St. Elizabeth Health Care
01.2017 - 01.2018
Bachelor of Health Science -
Thompson Rivers University
Advanced Honours Diploma - Massage Therapy
Mohawk College
High School Diploma -
Robert Bateman High School
- CPR & First Aid Level C
- Infection Prevention and Control (IPAC)
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