Rachael Brubacher

**Griffin Centre amalgamated with 3 other children's mental health centres to form Lumenus Community Services, April 1, 2020

• Oversee operations and clinical direction for Live in Treatment programs (serving clients and familieis with complex mental health, developmental, and socio-emotional needs)
• Manage $5.5 million budget, with 6 direct and 80 indirect reports, and 5 satellite locations
• Work closely with leadership in both Corporate (HR, Facilities, Finance, ICT, Administrative, Marketing, Communication, Project Management and Quality Assurance) and Client Services to provide effective support and safe environments for employees and clients
• Champion Diversity, Equity and Inclusion (DEI) integration across agency services, policies, and within employee groups. Created 'White Ally Management Caucasus" to support DEI initiatives at a leadership level; sit as a member of the DEI committee
• Create policies and procedures for highly regulated Live in Treatment settings
• Achieve high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
• Liaise regularly with Senior Leaders to ensure flow of information
• Work closely with direct reports on shaping the clinical processes and frameworks for designated portfolio
• Contribute to the creation and implementation of agency's Strategic Plan
• Cultivate a culture of continuous improvement and innovation to improve efficiency and improve client satisfaction
• Liaise with ministry supervisors and inspectors regularly, acting as agency lead for ministry licensing and compliance audits
• Handle client and employee complaints, providing prompt and effective resolution

• Work collaboratively as a member of the Senior Management Team to shape and support the agency’s vision and strategic plan
• Support change management through the implementation of new projects and frameworks
• Oversee 3 residential treatment programs to ensure consistency with ministry licensing mandates and agency values and standards
• Provide clinical supervision to 3 residential supervisors
• Work closely with community partners and sit at community tables to enhance the service sector and expand system capacity (eg
• Member of Special Needs Advisory Group (SNAG))
• Implement internal reviews when agency policies and/or legislation outlined in the Child and Family Services Act have not been followed
• Work closely with supervisors and financial department to manage youth residential budgets

• Supervised multiple departments: Intake, community counseling, and Live in Treatment
• Created processes to better track finances and ministry-requested complex service statistics
• Worked directly with, and supported staff in their work with community partners to build capacity and help fill gaps in difficult/complex service situations
• Provided clinical supervision to service coordinators
• Worked closely with the management team to oversee client cases coming into the agency
• Worked alongside intake staff and other intensive supervisors to assess potential Live in Treatment admissions
• Advocated in the education, child welfare, developmental, health, and mental health sectors around issues related to clients with dual diagnoses
• Chaired team meetings, clinical meetings, community systems meetings, and client service review meetings
• Worked closely with house coordinator to ensure the efficient, safe operation of the Live in Treatment program; identified gaps in programming, resources, and staffing
• Oversaw the implementation of clinical recommendations from a multidisciplinary team
• Advocated for employees and clients in the broader agency and through community partnerships
• Managed relationships between agency and community partners
• Supported staff to meet standards for all administrative duties
• Worked with other agency management; maintained effective working relationships and ensured consistency across the agency’s programs

• Developed clinical plans and supported their implementation; this included case formulation, coordination, and planning
• Worked with community partners to implement treatment plans to maintain placements for youth, including those with complex profiles including Fetal Alcohol Syndrome and Autism
• Advocated across sectors to provide more flexible and accommodating support to youth with complex needs
• Supported families to implement behaviour management plans in their homes
• Provided clinical intake support for agency’s youth programs
• Provided counseling and case management to clients aged 12-29, and their families
• Planned and implemented groups and workshops; including a weekly support group for LGBTQ youth with dual diagnoses
• Focused on building individual and community capacity by providing consultation and workshops to staff and families supporting LGBTQ people with intellectual disabilities, in South Western and Central Eastern Ontario
• Developed and maintained project management tools, implemented phases of project, applied for funding, and reported to funders

• Worked on a multidisciplinary team to provide residential treatment to youth (aged 12-18) with autism and moderate to severe developmental disabilities (complex special needs)
• Administered medication, cooked, cleaned and assisted all clients with their activities of daily living

• Assisted clients with developmental disabilities aged 18-60 with daily living and social skills
• Administered medication, cooked, cleaned, and generally maintained the operation of the homes while on shift