Qunhang Yu
Richmond
Summary
Diligent and detail-oriented professional with a strong background in claims management, decision-making, and client service. Experienced in analyzing complex information, making adjudicative decisions, and communicating effectively with diverse stakeholders. Proficient in operating within computerized environments and managing sensitive situations with empathy and professionalism. Committed to delivering high-quality support and achieving organizational objectives.
Overview
9
9
years of professional experience
Work History
Collections Contact Officer
Canada Revenue Agency (CRA)
01.2024 - Current
- Enforced revenue collections by conducting research to locate taxpayers and their assets
- Investigated and analyzed financial information to determine taxpayers' ability to pay, identify recovery sources, and negotiate payment arrangements
- Initiated and managed legal actions to safeguard agency interests and ensure compliance
- Communicated effectively with taxpayers and representatives to resolve inquiries and promote compliance
- Reviewed taxpayer accounts to identify deficiencies, hardships, and payment discrepancies
Taxpayer Service Agent
Canada Revenue Agency (CRA)
11.2022 - 01.2024
- Provided detailed explanations regarding tax filings and individual tax return processes
- Assisted taxpayers with understanding various social programs administered by the CRA
- Conducted thorough inquiries and resolved complex client concerns using internal and external resources
- Delivered high-quality service with professionalism, ensuring client satisfaction
Personal Banker
HSBC
07.2022 - 11.2022
- Processed client transactions, including deposits, withdrawals, and account inquiries
- Provided assistance with account openings, fund transfers, and other basic banking services
- Resolved customer issues promptly, ensuring a positive banking experience
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Administrative Assistant
Bright International Student Service Inc.
06.2020 - 04.2022
- Coordinated and maintained filing systems, enhancing office organization and efficiency
- Planned and organized events, managing resources and schedules for optimal outcomes
- Directed customer communication to appropriate department personnel
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service
Tutor
Self-employed
04.2019 - 06.2020
- Assisted students in finding useful study methods to enhance academic performance
- Developed training materials, such as handouts, study materials, and quizzes
- Met with parents and guardians on regular basis to deliver progress reports and discuss areas for further improvement
- Assisted in the collection of analysis to determine the best instructional strategy
Waitress
Xinyi Food Service Ltd.
03.2018 - 09.2018
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Resolved customer concerns with friendly and knowledgeable service
Waitress
Legend House Chinese Restaurant
11.2015 - 02.2018
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens
- Operated POS terminals to input orders, split bills and calculate totals
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection
- Calculated charges, issued table checks and collected payments from customers
Education
Diploma - General Studies
Kwantlen Polytechnic University
Richmond, BC12.2019
Skills
- Client Communication and Relationship Management
- Knowledge of Federal Acts and Policies
- Analyzing Medical and Financial Documentation
- Time Management and Multitasking
- Microsoft Office Suite Proficiency
- Claims Adjudication and Decision-Making
- Professionalism, Empathy and Resilience
Languages
English
Full Professional
Mandarin
Native or Bilingual
Timeline
Collections Contact Officer
Canada Revenue Agency (CRA)
01.2024 - Current
Taxpayer Service Agent
Canada Revenue Agency (CRA)
11.2022 - 01.2024
Personal Banker
HSBC
07.2022 - 11.2022
Administrative Assistant
Bright International Student Service Inc.
06.2020 - 04.2022
Tutor
Self-employed
04.2019 - 06.2020
Waitress
Xinyi Food Service Ltd.
03.2018 - 09.2018
Waitress
Legend House Chinese Restaurant
11.2015 - 02.2018
Diploma - General Studies
Kwantlen Polytechnic University
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