Qudrat-e-elahi Asif
Scarborough,ON
Summary
Collaborative and experienced professional adept at meeting needs, improving processes, and exceeding requirements within diverse teams. Demonstrates consistent diligence and strong communication skills. Recognized for exceptional results and effective task prioritization in team environments.
Overview
5
5
years of professional experience
Work History
ADMINISTRATIVE CLERK
4C Foods Canada
08.2023 - Current
- Handling the Purchase of raw material and other ingredients for production with 95% accuracy
- Communicating with suppliers and customers to ensure smooth transition of products to final users resulting in 5% increase of sales margin in a year
- Keeping records of invoices and other business documents to provide information to top management and accounts payable department
- Which resulted in more than 90% vendor and customer satisfaction
- Planning in advance for the order of raw materials of production and communicating with suppliers to reduce the overall expenses of selling by more than 10% in a year.
CALL CENTRE REPRESENTATIVE
Randstad Corporation Canada
05.2021 - 07.2022
- Answered more than 40 calls per day on average and communicated with customers by following call policy and maintaining good call control
- Used MS Excel and Database Software to keep records of calls for everyday to present through report to manager
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
09.2019 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered around 50 customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants to increase satisfaction by 5% at the end of each month.
Education
DIPLOMA-IT PROFESSIONAL (Infrastructure, Cloud & Cybersecurity) -
Trios College Canada
05.2025
POST GRADUATE CERTIFICATE (Information Systems Business Analysis) -
George Brown College
08.2023
Bachelor of Business Administration - Marketing And Consumer Studies
North South University - Dhaka, Bangladesh
02.2011
Skills
- Complex transaction processing
- Database entry
- Billing and Invoicing
- Correspondence Preparation
- Documentation and Recordkeeping
Achievements
- In 2010 I was awarded a certificate of recognition as a Post-Graduate Mentor in my university.
- Participated in a drama of our team in the Cine and Drama Club of North South University.
Personal Skillset
- Communicating with stakeholders effectively.
- Use of MS Excel, Business Central
- Conducting academic research.
- Using MS Excel and MS Power Point for analysis.
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Elementary
Hobby
I like to travel to different destination of the world to discover nature and the culture of different countries. I also like playing team sports such as; cricket and badminton. The detective story books and movies give me much pleasure.
Timeline
ADMINISTRATIVE CLERK
4C Foods Canada
08.2023 - Current
CALL CENTRE REPRESENTATIVE
Randstad Corporation Canada
05.2021 - 07.2022
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
09.2019 - 01.2020
DIPLOMA-IT PROFESSIONAL (Infrastructure, Cloud & Cybersecurity) -
Trios College Canada
POST GRADUATE CERTIFICATE (Information Systems Business Analysis) -
George Brown College
Bachelor of Business Administration - Marketing And Consumer Studies
North South University - Dhaka, Bangladesh
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