Pushpreet Kaur
Brampton
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Parmar Hospital
03.2023 - 04.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Front Desk Receptionist
Max Hospital
05.2019 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
BSNL Office
01.2017 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Health And Wellness
Parmar Hospital
Ropar, Punjab, India05-2018
Bachelor of Science - Information And Communication Technology
Government College Ropar
Ropar, Punjab, India05-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Certification
- MCAS - Microsoft Certified Application Specialist
- Sales Essentials Certificate
- PCW - Personal Care Worker
- Certified Basic life support CPR
Timeline
Personal Support Worker
Parmar Hospital
03.2023 - 04.2025
Front Desk Receptionist
Max Hospital
05.2019 - 02.2023
Customer Service Representative
BSNL Office
01.2017 - 04.2019
Associate of Science - Health And Wellness
Parmar Hospital
Bachelor of Science - Information And Communication Technology
Government College Ropar
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