PRIYANKA SINGH
Mississauga,ON
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
3
3
years of professional experience
Work History
SALES REPRESENTATIVE
EASTCORE LTD
01.2024 - 07.2024
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
- Educated prospective clients about product features, benefits, and pricing structures to facilitate informed decision-making processes.
CUSTOMER SERVICE TEAM LEADER
SURE TRACK
09.2022 - 12.2023
- Supervise and support a team of customer service representatives by providing daily guidance and addressing any operational challenges
- Monitor team performance and ensure adherence to service standards
- Schedule shifts and manage team rosters to ensure adequate coverage during peak times and prevent service disruptions
- Adjust schedules as needed to accommodate absences and peak periods
- Conduct performance reviews to evaluate each team member’s strengths and areas for improvement
- Provide actionable feedback and set goals to enhance individual and team performance
- Train new team members on company policies, procedures, and customer service best practices
- Provide ongoing coaching and support to help them develop and excel in their roles
CUSTOMER SERVICE REPRESENTATIVE
SURE TRACK
05.2021 - 07.2022
- Planning and overseeing transportation activities: booking orders and organizing the movement of goods from one location to another ensuring efficient delivery
- Preparing all the necessary documents including but not limited to bills of lading and invoices
- Communicating with other departments and stakeholders to ensure timely manner of deliveries and notify of any changes
- Resolving any issues arising during the delivery process
- Maintaining accurate record-keeping: recording all the delivery data, including but not limited to the date, time and destination and providing reports to the management on a regular basis
- Ensuring the movement of goods is in compliance with all applicable laws and regulations
Education
Bachelor of commerce -
Amity University
Noida Sector 125Post-graduation Diploma - International Trade
Cegep Marie Victorin
Montreal, QC12.2022
Skills
- MS Office Suite
- Word
- Excel
- Communication Skills
- Teamwork
- People Oriented Skills
- Multitasking
Timeline
SALES REPRESENTATIVE
EASTCORE LTD
01.2024 - 07.2024
CUSTOMER SERVICE TEAM LEADER
SURE TRACK
09.2022 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE
SURE TRACK
05.2021 - 07.2022
Bachelor of commerce -
Amity University
Post-graduation Diploma - International Trade
Cegep Marie Victorin