PUSPITA KARMAKAR
Scarborough,ON
Summary
Detail-oriented professional with over two years of experience in customer service and coordination roles. Known for effective communication, problem-solving skills, and a proactive team approach. Eager to contribute to a dynamic team at Fidelity Investments Canada, dedicated to helping clients achieve their financial goals. Enthusiastic about supporting a company that prioritizes innovation and fosters a collaborative environment to make a real difference for clients.
Overview
4
4
years of professional experience
Work History
Sales Representative
H&M
08.2022 - 04.2023
- Provided exceptional customer service experience to shoppers, ensuring high levels of satisfaction and loyalty
- Collaborated directly with customers to understand their preferences and needs, guiding them towards suitable products and educating them on features and benefits
- Promoted H&M's brand identity by adeptly addressing customer inquiries, ensuring a positive shopping experience and fostering brand loyalty.
Client Service Representative
Janata Foods
08.2019 - 01.2021
- Handled account administration and executed all financial and non-financial transactions for various client account types, ensuring accuracy and compliance with regulations
- Reviewed and processed documents in English to meet industry regulatory obligations, demonstrating advanced communication skills
- Contacted internal and external clients to ensure timely resolution of complex issues and transactions.
Education
Advanced Diploma - Biomedical Engineering Technology
Centennial College
Scarborough, ON04.2024
Skills
- Customer Service Excellence
- Effective Communication Skills
- Problem Solving
- Team Collaboration and Support
- Detail-Oriented Approach
- Proactive and Initiative-driven
- MS Office Suite
- Adaptability and Flexibility
- Time Management and Prioritization
- Strong Organizational Skills
- Knowledge of Financial Services and Investment Products
Timeline
Sales Representative
H&M
08.2022 - 04.2023
Client Service Representative
Janata Foods
08.2019 - 01.2021
Advanced Diploma - Biomedical Engineering Technology
Centennial College
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