Priyaja Prasannan
Burlington,ON
Summary
Highly organized and detail-oriented professional with a strong work ethic, dedicated to achieving goals. Quick learner with an enthusiastic approach to acquiring new skills, showcasing versatile capabilities. Specialized in pharmaceutical product quality and group contracting, I bring dynamic problem-solving and a commitment to industry advancements.
Experienced in exceptional customer service, adept at resolving issues and managing inquiries proactively. Collaborative nature enables seamless teamwork with healthcare professionals for enhanced patient care outcomes. Skilled in documentation, calendar management, and report preparation, highlighting a well-rounded skill set.
Deep understanding of the pharmaceutical industry, coupled with proficiency in Excel, MS Office, and other software tools. Adaptable to various roles, my eagerness to learn and contribute positions me as a valuable asset ready to embrace challenges and make meaningful contributions to organizational success.
Overview
7
7
years of professional experience
Work History
Product Quality Coordinator
HealthPRO Canada
09.2022 - Current
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Monitoring and timely reporting o product quality complaints of medicines.
- Assist in processes of patient safety issues.
- Creating reports to track the quality and performance metric's for Products
- Coordination of communication between members and suppliers to solve the product concerns.
- Monitoring and documenting drug recalls
- Conducting product evaluations and assessment of products which could include hands-on testing and in adherence to industry guidelines and standards.
- Providing support to various projects related to quality improvement.
- Strengthened client relationships through regular communication updates, ensuring their specific needs were met throughout the process.
- Ensured compliance with regulatory standards and guidelines throughout all stages of the evaluation process.
- Regularly participated in industry conferences and networking events, broadening professional connections within the field.
Coordinator
Paramed Home and Healthcare
02.2022 - 08.2022
- Managed filing systems for electronic and hard copy documents to keep organized records
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
- Documented and appropriately reported and escalated complaints and incidents related to staff and clients
- Assigned appropriate staff to clients needing care based on a variety of factors
- Entered and updated employee and client data within a computerized system.
Caregiver
Home Instead Senior Care
02.2021 - 02.2022
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Conferred with supervisor to discuss patient condition and medical care
- Documented residents' mental status, sleep, and eating patterns in medical record books
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Senior Pharmacist
Shanthibhavan Hospital
09.2016 - 04.2017
- Identified issues, analyzed information, and provided solutions to problems
- Counseled patients about effects and use of medications
- Onboarded new temps by entering employee information into systems
- Conducted research, gathered information from multiple sources, and presented results to enhance the smooth workflow of Pharmacy
- Used Microsoft Word and other software tools to create documents and other communications
- Managed team members and trained them to advance their skills
- Managed staffs
- Maintained financial records of drug purchase
- Kept track of day-to-day business operations.
Trainee Pharmacist
Indiana Hospital and Heart Institute
09.2016 - 04.2017
- Addressed customer questions regarding refills, insurance EOBs, and status prescriptions filling
- Interacted with healthcare professionals to support timely and proper processing of prescriptions
- Compared prescription details against safety standards and insurance requirements to support patients
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration
- Compounded and prepared intravenous products
- Discussed medical histories with patients to provide the most effective medical advice
- Counseled patients on new medications and OTC products
- Communicated closely with patients, ensuring medical information was kept private.
Education
Post Graduate Diploma - Healthcare Administration
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2021
Master of Pharmacy - Pharmacy
Sree Devi College of Pharmacy
05.2018
Bachelor's - Pharmacy
Sree Devi College of Pharmacy
05.2016
Skills
- Document management
- Scheduling and calendar management
- Business Development
- Schedule Coordination
- Staff Management
- Strategic planning
- Microsoft Outlook
- Skilled in Microsoft Office
- Project management
- Information Collection
- Document Management
- CRM Software
- Project Assistance
- MS Office
- Work Planning and Prioritization
- Project Support
- Relationship Building
- Project Coordination
- Quality Assurance
- Training and Development
- Effective Communication
- Organizational Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of seven staff members.
- Collaborated with a team of 20 to develop a Nonprofit Pharmacy (Charity).
- Completed a New Pharmacy software installation project within one month with the help of a team of 7 pharmacists and an IT team member.
- Research study - Conducted an animal research study on improving myocardial infraction using resveratrol and piperine.
- Collaborated with team in the development of lookalike analysis project.
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual
Tamil
Limited Working
Kannada
Elementary
Drawing
Passionate artist with a love for drawing and a distinctive preference for bohemian art, Dutch pouring, abstract art, and textured creations. Each stroke and pour reflects my dynamic and exploratory approach to artistic expression
Timeline
Product Quality Coordinator
HealthPRO Canada
09.2022 - Current
Coordinator
Paramed Home and Healthcare
02.2022 - 08.2022
Caregiver
Home Instead Senior Care
02.2021 - 02.2022
Senior Pharmacist
Shanthibhavan Hospital
09.2016 - 04.2017
Trainee Pharmacist
Indiana Hospital and Heart Institute
09.2016 - 04.2017
Post Graduate Diploma - Healthcare Administration
Conestoga College Institute of Technology And Advanced Learning
Master of Pharmacy - Pharmacy
Sree Devi College of Pharmacy
Bachelor's - Pharmacy
Sree Devi College of Pharmacy
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