Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jared Dow

Winnipeg,Canada

Summary

I am seeking a job opportunity, in which my acquired expertise, creative talents, leadership skills, and commitment to both safety and excellence will have valuable application. With extensive knowledge and experience in a wide range of retail environments, I both enjoy working with a wide range of unique coworkers and guests alike, as well as excelling at troubleshooting and problem-solving issues. I have strong interpersonal skills from working with both large and small teams and I have learned many different approaches to connect with colleagues and customers alike.

Overview

13
13
years of professional experience

Work History

Product Quality and Safety Specialist

IKEA Winnipeg
Winnipeg, MB
01.2021 - Current
  • Responsible for upholding IKEA product quality and safety for customers
  • Maintaining an active queue with cases and reports from Service Office
  • Submitting claims for products that have quality and/or safety defects
  • Working closely with Service Office and other PQSS’s across Canada to share information, support each other, and be proactive about product quality and safety
  • Training and educating co-workers throughout the store about product quality and safety
  • Assisting in leading the Recovery team to meet sales goals and other KPI's for the department, while maintaining a clean and organized area
  • Forklift certified

Recovery Co-Worker

IKEA Winnipeg
Winnipeg, MB
01.2019 - 01.2021
  • Balancing and handling multiple tasks, such as: building, pricing, repacking, confirmations, receiving damaged/discontinued product from other departments, assisting customers, and maintaining a full AS-IS sales floor
  • Learned about Product Quality and became the back-up to the Product Quality Specialist
  • Helped strengthen the working relationship between Sales and Recovery by bringing years of experience from Sales into the department
  • Assisted with on-boarding new co-workers and training them on different tasks

Home Organization and Lighting Team Lead

IKEA Winnipeg
Winnipeg, MB
01.2017 - 01.2019
  • Keeping the customers as the priority and acting to optimize sales and convert more visitors into customers.
  • Ensuring my work area of responsibility is clean, tidy, attractive and inviting. Also, to ensure products are in selling condition and correctly priced at all times.
  • Presenting the range of products in ways that inspires customers and optimize sales.
  • Approaching customers, and listening to their needs and feedback, and acting upon it.
  • Promoting safety first, and as well as coaching others in ensuring routines and requirements are known and followed in all daily work.
  • Assisting in scheduling co-workers.

Self-Serve Warehouse Range Responsible

IKEA Winnipeg
Winnipeg, MB
01.2012 - 01.2017
  • Trained and developed co-workers, including in multiple other Canadian stores. Also, helped to prepare and open stores.
  • Keeping the customers as the priority and acting to optimize sales and convert more visitors into customers.
  • Ensuring my work area of responsibility is clean, tidy, attractive and inviting. Also, to ensure products are in selling condition and correctly priced at all times.
  • Presenting the range of products in ways that inspires customers and optimize sales.
  • Approaching customers, and listening to their needs and feedback, and acting upon it.
  • Promoting safety first, and well as coaching others in ensuring routines and requirements are known and followed in all daily work.
  • Assisting in scheduling co-workers.

Education

High School Diploma -

J.H. Bruns Collegiate
Winnipeg, MB
06-2007

Skills

  • Documentation skills
  • Retail management
  • Staff training
  • Organizational skills
  • Computer skills
  • Customer service
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Scheduling and calendar management
  • Bookkeeping
  • Document management

Timeline

Product Quality and Safety Specialist

IKEA Winnipeg
01.2021 - Current

Recovery Co-Worker

IKEA Winnipeg
01.2019 - 01.2021

Home Organization and Lighting Team Lead

IKEA Winnipeg
01.2017 - 01.2019

Self-Serve Warehouse Range Responsible

IKEA Winnipeg
01.2012 - 01.2017

High School Diploma -

J.H. Bruns Collegiate
Jared Dow