Jared Dow
Winnipeg,Canada
Summary
I am seeking a job opportunity, in which my acquired expertise, creative talents, leadership skills, and commitment to both safety and excellence will have valuable application. With extensive knowledge and experience in a wide range of retail environments, I both enjoy working with a wide range of unique coworkers and guests alike, as well as excelling at troubleshooting and problem-solving issues. I have strong interpersonal skills from working with both large and small teams and I have learned many different approaches to connect with colleagues and customers alike.
Overview
13
13
years of professional experience
Work History
Product Quality and Safety Specialist
IKEA Winnipeg
01.2021 - Current
- Responsible for upholding IKEA product quality and safety for customers
- Maintaining an active queue with cases and reports from Service Office
- Submitting claims for products that have quality and/or safety defects
- Working closely with Service Office and other PQSS’s across Canada to share information, support each other, and be proactive about product quality and safety
- Training and educating co-workers throughout the store about product quality and safety
- Assisting in leading the Recovery team to meet sales goals and other KPI's for the department, while maintaining a clean and organized area
- Forklift certified
Recovery Co-Worker
IKEA Winnipeg
01.2019 - 01.2021
- Balancing and handling multiple tasks, such as: building, pricing, repacking, confirmations, receiving damaged/discontinued product from other departments, assisting customers, and maintaining a full AS-IS sales floor
- Learned about Product Quality and became the back-up to the Product Quality Specialist
- Helped strengthen the working relationship between Sales and Recovery by bringing years of experience from Sales into the department
- Assisted with on-boarding new co-workers and training them on different tasks
Home Organization and Lighting Team Lead
IKEA Winnipeg
01.2017 - 01.2019
- Keeping the customers as the priority and acting to optimize sales and convert more visitors into customers.
- Ensuring my work area of responsibility is clean, tidy, attractive and inviting. Also, to ensure products are in selling condition and correctly priced at all times.
- Presenting the range of products in ways that inspires customers and optimize sales.
- Approaching customers, and listening to their needs and feedback, and acting upon it.
- Promoting safety first, and as well as coaching others in ensuring routines and requirements are known and followed in all daily work.
- Assisting in scheduling co-workers.
Self-Serve Warehouse Range Responsible
IKEA Winnipeg
01.2012 - 01.2017
- Trained and developed co-workers, including in multiple other Canadian stores. Also, helped to prepare and open stores.
- Keeping the customers as the priority and acting to optimize sales and convert more visitors into customers.
- Ensuring my work area of responsibility is clean, tidy, attractive and inviting. Also, to ensure products are in selling condition and correctly priced at all times.
- Presenting the range of products in ways that inspires customers and optimize sales.
- Approaching customers, and listening to their needs and feedback, and acting upon it.
- Promoting safety first, and well as coaching others in ensuring routines and requirements are known and followed in all daily work.
- Assisting in scheduling co-workers.
Education
High School Diploma -
J.H. Bruns Collegiate
Winnipeg, MB06-2007
Skills
- Documentation skills
- Retail management
- Staff training
- Organizational skills
- Computer skills
- Customer service
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Bookkeeping
- Document management
Timeline
Product Quality and Safety Specialist
IKEA Winnipeg
01.2021 - Current
Recovery Co-Worker
IKEA Winnipeg
01.2019 - 01.2021
Home Organization and Lighting Team Lead
IKEA Winnipeg
01.2017 - 01.2019
Self-Serve Warehouse Range Responsible
IKEA Winnipeg
01.2012 - 01.2017
High School Diploma -
J.H. Bruns Collegiate
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