Microsoft Office
Priyaja Prasannan
Product Quality Coordinator
Burlington,ON
Summary
Detail-oriented Healthcare and Quality professional with 3 years of experience at HealthPRO Canada and a strong foundation in pharmaceutical product evaluations and quality assurance. Skilled in tracking drug quality complaints, coordinating with suppliers, supporting product recalls, and assisting in product assessments across hospital networks. Previously managed high-volume pharmacy operations in a hospital setting, processing over 50 prescriptions per day while ensuring safety and compliance. Currently pursuing a postgraduate certificate in Pharmaceutical Regulatory Affairs and Quality Operations at Seneca College, with growing knowledge of Health Canada regulatory processes, GMP standards, and submission formats such as DIN and EL. Known for being organized, dependable, and eager to contribute to regulatory and quality improvement initiatives.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Product Quality Coordinator
HealthPRO Canada
Okaville, Ontario
09.2022 - Current
- Conduct product evaluations for pharmaceutical drugs, natural health products, and medical devices to ensure compliance with Health Canada labeling regulations and industry standards.
- Address product quality concerns submitted by member hospitals across Canada; act as a liaison and advocate with suppliers to ensure resolution and closing responses.
- Develop and maintain SOPs for recurring team processes, improving workflow consistency and compliance.
- Participate in look-alike/sound-alike (LASA) product analyses to mitigate medication errors and enhance patient safety.
- Manage timelines for quality improvement projects, ensuring milestones are met and deliverables are on track.
- Improve team coordination and efficiency by sharing regular progress updates and maintaining clear internal communication.
- Monitor and document adverse product quality events, product complaints, and drug recalls
- Generate and analyze performance reports and product quality metrics to guide data-driven decisions.
- Facilitate communication between suppliers and members to ensure clarity, follow-up, and prompt issue resolution.
- Provide hands-on assistance in product assessments and testing when required.
- Attend industry conferences and networking events, staying up to date with regulatory changes and enhancing professional outreach.
- Maintain high levels of customer satisfaction by responding to member inquiries and concerns with professionalism and accuracy.
- Monitor and manage product changes (e.g., formulation, packaging, labeling updates) for contracted items and proactively communicate updates to members to ensure they remain informed and compliant.
Caregiver
Homeinstead Senior Care
Kitchener, ON
02.2021 - Current
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Hospital Pharmacist
Shanthi Bhavan Palliative care Hospital
Thrissur, Kerala
05.2019 - 12.2020
- Verified safe and secure storage of medicines and hospital supplies to minimize loss and accidents.
- Dispensed and procured medicinal products and supplies used in hospital.
- Verified safety and accuracy of physician orders.
- Responded to queries regarding dosages, indications and drug availability.
- Reviewed and monitored patient past and present medication records, checking for errors, incompatibilities and adverse reactions to avoid future complications.
- Handled stock and order supplies of medicines and drugs.
- Used [System] to review records and laboratory results.
- Stayed up-to-date on pharmacy regulations, treatments and developments in industry research.
- Maintained patient and medication records in compliance with government regulations and department policies and procedures.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Closely monitored department performance metrics.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
- Adhered to pharmacy laws and code of ethics.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Properly filled and dispensed average of 30 prescriptions per day.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Performed technical processes required to dispense medications to patients.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Led team of 7 in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Effectively prioritized tasks and organized workflow to increase efficiency.
Trainee Pharmacist
Indiana Hospital & Heart Institute
Mangalore, Karnataka
09.2016 - 04.2017
- Interacted with healthcare professionals to support timely and proper processing of prescriptions.
- Addressed customer questions regarding refills, insurance EOBs and status prescriptions filling.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Followed department policies, procedures and best practices for pharmacy operations.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Communicated closely with patients, ensuring medical information was kept private.
- Used pharmacy software to enter prescription and insurance information.
Education
Postgraduate Certificate – Pharmaceutical Regulatory Affairs And Quality Operations - Ontario College Graduate Certificate
Seneca College
1750 Finch Ave E, North York 05.2025 - Current
HealthCare Administration And Service Management - Ontario College Graduate Certificate
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON 09.2020 - 12.2021
Master of Science - Pharmacology
Shree Devi College of Pharmacy
Mangalore 09.2016 - 03.2019
Bachelor's of Pharmacy - Pharmacy
Shree Devi College of Pharmacy
Mangalore 09.2012 - 06.2016
Skills
Regulatory Documentation (CTD, DIN, EL)
Good Manufacturing Practices (GMP)
Quality Assurance & Product Evaluation
Health Canada Regulatory Standards
Deviation & Complaint Handling
SOP Development & Review
Microsoft Office & Document Management Tools
Product Labeling & Packaging Review
Lookalike Product Analysis
Product Change Evaluation & Reporting
CRM & Document Management Systems (DMS
Community & Hospital Pharmacy Operations
Prescription Dispensing & Verification
Clinical Pharmacology Knowledge
Patient Counseling & Medication Reviews
Incident Reporting & Client Case Management
Accomplishments
- Conducted a preclinical research project as part of MPharm thesis on the cardioprotective effects of resveratrol combined with piperine in myocardial infarction, contributing to early-stage pharmacological insights.
- Participated in the look-alike and sound-alike (LASA) product analysis project, helping assess risks associated with product appearance and labeling for hospital formularies.
- Supported the creation and revision of Standard Operating Procedures (SOPs) related to pharmaceutical quality concerns and communication workflows.
- Authored detailed evaluation reports, product summaries, and quality assessments used for decision-making by member hospitals.
- Successfully supervised and guided a team of seven staff members, ensuring effective workflow and team coordination.
- Contributed to the development of a Non-Profit Pharmacy (Charity) by collaborating with a multidisciplinary team of 20, supporting improved access to essential medications.
Software
Power BI
Adobe
CRM
Work Preference
Work Type
Full TimeTimeline
Postgraduate Certificate – Pharmaceutical Regulatory Affairs And Quality Operations - Ontario College Graduate Certificate
Seneca College
05.2025 - Current
Product Quality Coordinator
HealthPRO Canada
09.2022 - Current
Caregiver
Homeinstead Senior Care
02.2021 - Current
HealthCare Administration And Service Management - Ontario College Graduate Certificate
Conestoga College Institute of Technology And Advanced Learning
09.2020 - 12.2021
Hospital Pharmacist
Shanthi Bhavan Palliative care Hospital
05.2019 - 12.2020
Master of Science - Pharmacology
Shree Devi College of Pharmacy
09.2016 - 03.2019
Trainee Pharmacist
Indiana Hospital & Heart Institute
09.2016 - 04.2017
Bachelor's of Pharmacy - Pharmacy
Shree Devi College of Pharmacy
09.2012 - 06.2016