Priscillia Agbon
Montreal,QC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Sales Representative
GHS Consulting
Tbilisi
09.2021 - 09.2022
- Creating dashboards and tracking interactions
- Working with a group of committees to delegate on the best health insurance policy for clients.
- Informing clients of certain benefits they are entitled to and providing outsourcing solutions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Dispatcher/ Customer Service Representative
DsPro
Tbilisi
06.2019 - 06.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of number of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Customer Service Representative
CMD
Tbilisi
02.2017 - 09.2018
- Assisted customers with billing problems or issues regarding account status.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Tracked customer service cases and updated service software with customer information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Advanced Diploma - E-commerce And Online Business Management
Trebas Institute
Montreal, QCBsc - Nursing
UG
Tbilisi 09.2020
Skills
- CRM proficiency
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Closing Techniques
- Lead Generation
- Attention to Detail
- Computer Proficiency and Microsoft Office
Languages
English
Native or Bilingual
Timeline
Sales Representative
GHS Consulting
09.2021 - 09.2022
Dispatcher/ Customer Service Representative
DsPro
06.2019 - 06.2021
Customer Service Representative
CMD
02.2017 - 09.2018
Advanced Diploma - E-commerce And Online Business Management
Trebas Institute
Bsc - Nursing
UG