Deborah Anderson
Oshawa,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Representative
Toronto Auto Group
06.2024 - Current
- Greet and engage with all customers
- Answer and address the customers questions and concerns
- Provide information on inventory
- Track inventory
- Track store traffic
- Follow up with clients
- Book appointments (Track appointments)
- Establish and maintain business relationships with customers
- Meeting weekly and monthly sales quota
- Identify prospects
- Make effective qualifying calls
- Create content for social media, make posts to gain more business
- Update inventory list for salespeople.
Client Care Specialist
Ontario Motor Sales
01.2024 - 04.2024
- Manage Client Concerns and Questions
- Manage Client Support Experience
- Facilitate positive experience for new and existing clients
- Build great customer relationships and identify the customers wants and needs
- Address customer concerns and answer any questions
- Provide information on vehicles and available programs and promotional offers
- Maintain records of customer interactions and steps taken
- Schedule client appointments
- Conduct weekly follow-ups with clients
- Resolving client issues and complaints
- Provide customers with product and service information.
Sales and Leasing Consultant
Formula Ford Lincoln Sales inc
01.2023 - 09.2023
- Conducted qualification process with clients
- Identified and evaluated client needs
- Developed and maintained relationships with clients
- Respond to customer inquiries
- Maintain current knowledge of company policies and procedures
- Collected and verified client information
- Contacted clients via phone and email
- Conducted follow-ups with clients
- Scheduled appointments with clients
- Studied company product and gained knowledge on product features and capabilities based on specific models.
Residential Cleaner
Merry Maids
08.2022 - 02.2023
- Delivered quality customer service to clients
- Completed tasks effectively and efficiently
- Engaged with guests on specific requirements for designated areas
- Maintained positive and professional attitude when dealing directly with clients who addressed concerns or complaints
- Adhered to company policy and procedures.
Housekeeper
Comfort Inn
04.2022 - 12.2022
- Maintain all cleaning equipment, supplies, and products; ensure safe and sanitary storage and care of products
- Perform general sweeping, scrubbing, and mopping of hardwood, laminate, or tiled floors as needed
- In charge of vacuuming equipment; vacuum and clean carpets and perform further treatments such as shampoo or stain-removal as needed
- Dispose of trash from bins and containers
- Dust and polish furniture and room accessories as needed
- Scrub sinks, basins, bathtubs, showers, and toilets in private and public bathrooms
- Change linens and gather used linens such as sheets or towels for laundering
- Clean windows, glass surfaces, mirrors, and counters as needed
- Keep all public spaces neat and tidy
- Report repairs and replacements needed when encountered.
Technical Support Representative
Teleperformance
01.2016 - 12.2017
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide advice and training to users in response to identified difficulties
- Consult user guides, technical manuals and other documents to research and implement solutions
- Reproduce, diagnose and resolve technical problems encountered by customers
- Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Provide daily support to users of various device systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
- Test and troubleshoot issues
- Respond to incoming calls from customers
- Keep a log of all customer inquiries with detailed notes, steps taken, and resolution.
Receptionist
Home Services Energy
02.2014 - 12.2015
- Greet clients and visitors
- Receiving, sorting, and distributing mail correspondence
- Managing office inventory
- Maintain office calendar
- Keep daily logs of visitor, employee, and department directories
- Recording and maintaining office expenses
- Managing meeting room availability
- Perform basic bookkeeping and banking transactions
- Take inventory and order materials, supplies, and services as needed
- Compile and maintain records of office activities and business transactions
- Manage work schedules, calendars, and appointments
- Operate office machinery, including photocopiers, scanners, telephone and voicemail systems, and computers.
Education
Post-secondary education in Real Estate -
Humber College
Toronto, ONCertification in OMVIC Certification Course -
Georgian College
Barrie, ONHigh School Diploma -
Scarlett Heights Entrepreneurial Academy
Toronto, ONBusiness -
Confederation College of Applied Arts And Technology
Thunder Bay, ONSkills
- Problem-Solving Strengths
- Typing Proficiency
- Technical Support
- Microsoft Word
- First-Tier Technical Support
- Automotive Knowledge
- Persuasion
- Professional Telephone Demeanor
- Sales and Upselling
- Conflict Resolution
- Report Creation
- Administrative Support
- Sales Expertise
- Prospecting Skills
- Time Management
- Microsoft Excel
- Customer Service
- Microsoft Outlook
- Data Entry
- Cold Calling
- Office Administration
- Clerical Experience
- Front Desk
- Organizational Skills
- Live Chat
- Help Desk
- Phone Etiquette
- Communication Skills
- CRM Software
- Document Management
- Troubleshooting
- Desktop Support
- Objection handling
- Cold-calling
- CRM proficiency
- Prospecting skills
Certification
OMVIC Certification
Languages
English
Native or Bilingual
Timeline
Sales Representative
Toronto Auto Group
06.2024 - Current
Client Care Specialist
Ontario Motor Sales
01.2024 - 04.2024
Sales and Leasing Consultant
Formula Ford Lincoln Sales inc
01.2023 - 09.2023
Residential Cleaner
Merry Maids
08.2022 - 02.2023
Housekeeper
Comfort Inn
04.2022 - 12.2022
Technical Support Representative
Teleperformance
01.2016 - 12.2017
Receptionist
Home Services Energy
02.2014 - 12.2015
Post-secondary education in Real Estate -
Humber College
Certification in OMVIC Certification Course -
Georgian College
High School Diploma -
Scarlett Heights Entrepreneurial Academy
Business -
Confederation College of Applied Arts And Technology
OMVIC Certification
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