Priscilla Prado
Hayward
Summary
Knowledgeable technical associate adept at collaborating with team members, external teams and stakeholders to produce relevant, high-quality products that drive project growth. Well-organized and proactive with excellent communication and planning abilities. Capable in
managing technical projects or programs, develop/track milestones and scheduling many moving parts that need to come together. Highly driven and resourceful with an ability to solve problems using critical thinking that will inevitably arise. Coachable and open to learning and growing as a person, as well as a professional.
Overview
5
5
years of professional experience
Work History
Data Steward
Vaco
08.2022 - 03.2023
- Acted as primary steward of mastered company data and managed key performance indicators to improve processes systems, and data
- Analyzed and refined company relationships identified by MDM tooling
- Resolved company data issues raised by business users
- Provided improvement recommendations to MDM tools
- Managed company lists for business programs targeted for MDM tool support
Program and Project Management
Accenture @ Google
02.2022 - 08.2022
- Manage ongoing programs and processes working closely with external partners, business and development, and teams of analysts and engineers
- Support management of financial, contractual, and operational commitments
- Monitor delivery performance and quality using metrics and status reporting
- Work with partner operations/technology managers to define and prioritize new tools and product features required to scale to mitigate risks as defined in project plan
- Managed over 10 service programs until project launch
Quality Engineer (Tester)
Accenture @ Google
01.2021 - 02.2022
- Find bugs and apply engineering rigor to reproduce and diagnose those bugs
- Write concise and descriptive bug reports and present test results to other project stakeholders
- Troubleshoot bugs filed to reproduce issues, verify steps to reproduce and prioritize for fixes
- Security framework of audit and testing concept using CAT
- Reported backlog and progress made on a daily / weekly
Business and Integration Practitioner
Accenture @ Google
05.2019 - 01.2021
- Updated and maintained workflows, user guides, training and standardized operational procedural documentation for agency information, software and tools on customized software program
- Reviewed and edited official documents for potential errors
- Operated remotely with Product Operations Managers and global teams to develop and define product features, launches, and internal content
- Unified global processes throughout phase change implementations
- Planned and organized all training events, involving local and Offshore teams
Project Coordinator
Akraya @ Google
12.2017 - 05.2019
- Onboarded and provided customer support for over 3,000 Merchants on Google Express
- Work directly with partners to understand specific integration requirements, develop project plans, coordinate testing efforts, collect feedback, and manage overall relationship
- Created custom reports using Salesforce to forecast trends which measure impact, efficiency, and success rate
- Performed CSAT Reviews to help ensure that operational teams are prepared for audits.
- Ensure success of all partnerships, internally and externally by driving smooth integration during product and feature launches
Education
Business Education
Ohlone College
Fremont, CASkills
- Enthusiastic, goal oriented, energetic and very well organized
- Project planning
- Client Relationship Management
- Articulate and well-spoken
- Outstanding professional phone etiquette
- Operations Management
- Remarkable people skills
- Resolves customer concerns in timely and effective manner
- Proficient in Google Docs and Google Sheets
- Proficient in Salesforce
Timeline
Data Steward
Vaco
08.2022 - 03.2023
Program and Project Management
Accenture @ Google
02.2022 - 08.2022
Quality Engineer (Tester)
Accenture @ Google
01.2021 - 02.2022
Business and Integration Practitioner
Accenture @ Google
05.2019 - 01.2021
Project Coordinator
Akraya @ Google
12.2017 - 05.2019
Business Education
Ohlone College
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