AMANEET KAUR LAKHANPAL

Nelson Stud Welding, Stanley Black & Decker (via Manpower)

• Processed and entered customer orders for metal studs and stud welding rental equipment using Citrix systems and LX, ensuring accuracy and efficiency.
• Communicated with customers to provide product availability, pricing, rental terms, and order status updates.
• Collaborated with production, logistics, and rental departments to ensure timely fulfillment and delivery of both sales and rental orders.
• Resolved order discrepancies and customer concerns promptly, maintaining a high level of service satisfaction.
• Maintained detailed records of customer interactions, order history, and rental agreements in internal systems.
• Supported sales and operations teams with administrative tasks and data analysis related to customer accounts and inventory.
• Consistently met or exceeded performance goals for order processing, issue resolution, and customer support responsiveness, and sending invoices, with full accounts received and payables.

• Greet and assist customers warmly and professionally, ensuring a positive shopping experience.
• Guide customers in selecting the perfect products tailored to their individual needs and preferences.
• Share in-depth product knowledge, offering insights into fragrances, lotions, body care items, and ongoing promotions.
• Stay informed about current promotions, seasonal collections, and new product launches to effectively meet customer needs.
• Actively participate in training sessions to deepen product knowledge and enhance customer service skills.

• Build strong connections with guests by delivering exceptional service through food, hospitality, and ambiance, ensuring a memorable dining experience.
• Greet guests warmly and courteously, creating a welcoming atmosphere from the moment they arrive.
• Provide clear and detailed information about the menu, addressing guest inquiries and resolving any concerns or complaints promptly and professionally.
• Collaborate effectively with team members to thrive in a safe, supportive work environment, ensuring seamless service delivery.
• Maintain a clean, safe, and sanitary store environment, adhering to operational standards and cleanliness protocols.
• Follow proper procedures for cleaning all store areas, ensuring the safe and appropriate handling and storage of cleaning chemicals.
• Ensure full compliance with all food safety, workplace safety, and sanitation regulations, maintaining the highest standards of health and hygiene.

• Involved in escalation procedures when jobs did not happen/ missed SLA timescales, repeated calls or due to poor service.
• Liaising with internal departments/clients to get outcomes of issues, full investigation.
• Making outbound calls to customers, introducing myself as their case manager and keeping them up to date.
• Navigating through systems like GIS, SAP/CRM and salesforce to perform on customer cases.
• Dealing with customers operational issues with their clean water and wastewater.
• Working alongside team members to ensure to hit specific targets such as compliance, average handling time on calls and making sure they are handled according to the process.
• Ensuring that customer queries are answered, having the ability to de-escalate manager callbacks.
• Handled all complaints while maintaining compliance and internal policies.
• Meet and exceed KPIs, particularly telephone calls and emails.
• Investigating ongoing issues to ensure customer satisfaction.

• Address and resolve customer operational issues related to clean water and wastewater services, ensuring a high level of satisfaction.
• Collaborate with team members to meet specific performance targets, such as compliance standards, average call handling time, and adherence to established processes.
• Provide prompt and effective responses to customer queries, utilizing strong problem-solving skills, and handling escalated situations by de-escalating manager callbacks when necessary.