Princess Narag

• Enhanced customer satisfaction by addressing and resolving complex issues promptly.
• Boosted sales revenue by identifying customer needs and recommending appropriate products.
• Developed strong client relationships for increased loyalty and repeat business.
• Streamlined operations by implementing efficient customer service processes and procedures.
• Collaborated with cross-functional teams to ensure seamless communication and customer support in a timely manner.
• Reduced response times by efficiently managing high volume of inbound calls, emails, and chats.
• Promoted new products and services to existing customers, driving revenue growth and satisfaction.
• Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 100% of issues.
• Improved team performance with ongoing training, coaching, and feedback sessions.
• Determined customer needs and interests to recommend home, mobility and security products to customers.
• Informed customers of promotions to increase sales productivity and volume.
• Maintained current knowledge of evolving changes in marketplace.
• Created personalized solutions for each customer inquiry while ensuring adherence to company policies and guidelines for quality assurance purposes.
• Delivered superior customer service to retain existing customers and attract future customers.

• Enhanced customer satisfaction by addressing and resolving complex issues promptly.
• Reduced churn rate by developing personalized retention strategies for high-risk clients.
• Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
• Collaborated with cross-functional teams to improve product offerings based on customer feedback.
• Analyzed client usage patterns to identify potential churn risks and implement proactive measures.

• Trained junior team members, boosting overall department performance and service quality levels.
• Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
• Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
• Provided basic troubleshooting for telephone, television and internet products

• Improved client satisfaction by providing personalized case management and tailored support services.
• Enhanced service delivery for clients through effective coordination with interdisciplinary team members.
• Streamlined case documentation, maintaining accurate records of client interactions and progress.
• Developed individualized care plans, addressing clients'' unique needs and goals for improved outcomes.
• Reduced response times by efficiently managing high volume of inbound calls, emails, and chats.
• Reduced response times by efficiently managing high volume of inbound calls, emails, and chats.
• Provided exceptional after-sales support to retain customers and enhance overall experience with the brand.
• Worked with cross-functional teams to facilitate swift resolution of escalated issues.

• Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
• Enhanced client satisfaction with timely resolution of disputes and clarification of billing issues.
• Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
• Negotiated to collect balance in full.
• Achieved performance goals on consistent basis.
• Resolved challenging situations with friendly but firm strategies.
• Processed payments and applied to customer balances.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Maintained high volume of calls and met demands of busy and productive group.
• Used probing techniques to determine debtors' reasons for delinquency.

• Answering inbound calls and making outbound calls in a high volume and fast paced

environment

• Working under high pressure to meet/ exceed established targets

• Assisted callers with special needs by utilizing TTY equipment and other specialized resources.
• Handled high-stress situations calmly and effectively, ensuring that each caller received prompt attention and support.
• Completed ongoing training programs to stay current on industry best practices and advancements in telecommunications technology.
• Proactively identified opportunities for process improvements within the 411 operation center, contributing ideas that led to increased efficiency.
• Navigated multiple databases simultaneously with ease while speaking with callers on the phone, enabling quick retrieval of requested information without delay.
• Accessed number directories to provide relevant information to callers.
• Completed and forwarded forms for listing corrections, incidents and emergency calls to correct personnel.
• Managed high volume of incoming calls from customers, providing outstanding customer service to callers.

• Improved patient's quality of life by providing compassionate care and assistance with daily living activities.
• Enhanced patient comfort through meticulous attention to personal hygiene and grooming needs.
• Ensured safety and well-being by conducting regular room checks, bed positioning, and vital sign monitoring.
• Maintained detailed documentation of patient observations, behaviors, and progress toward goals.
• Facilitated smooth communication between patient, family members, and healthcare professionals by serving as a liaison.
• Reduced fall risks with careful observation, mobility assistance, and proper use of adaptive equipment.