Princess Dickson
Edmonton,AB
Summary
Dynamic and results-oriented professional with extensive experience in customer service and cash handling, notably at Crest Convenience Corner Store. Excelled in problem-solving and active listening, enhancing customer satisfaction and retention. Demonstrated expertise in product knowledge and administrative support, contributing to increased efficiency and performance. Proven ability to deliver exceptional client relations and maintain high standards of cleanliness.
Overview
3
3
years of professional experience
Work History
Customer Service Representative / Casher
Crest Convenience Corner Store
07.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- I've enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- I have developed strong product knowledge to provide informed recommendations based on customer needs.
- Trained to provide backup support for supervisors/management during busy times.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered prompt service to prioritize customer needs.
Casher
ERA Supermarket
05.2021 - 05.2024
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Len-millar High School
Monrovia, Liberia07-2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Client Relations
- Product Knowledge
- Administrative Support
Languages
English
Full Professional
Timeline
Customer Service Representative / Casher
Crest Convenience Corner Store
07.2024 - Current
Casher
ERA Supermarket
05.2021 - 05.2024
High School Diploma -
Len-millar High School
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