PRERNA PRERNA
Kelowna
Summary
Detail-oriented and customer-focused professional with over 2 years of experience in a healthcare retail environment at Shoppers Drug Mart. Recently completed an Associate of Business and Commerce (2026) from Thompson Rivers University, bringing strong organizational, communication, and analytical skills. Experienced in assisting customers with OTC (over-the-counter) health products, maintaining confidentiality, and ensuring accuracy in fast-paced settings. Highly motivated to develop expertise in pharmacy operations and contribute effectively to patient care.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Beauty Expert
Shoppers Drug Mart
Kelowna
05.2024 - Current
- Assist customers with OTC health products including pain relief, cold & flu, and vitamins
- Maintain strict customer confidentiality in a healthcare retail environment
- Collaborate with pharmacy staff and appropriately refer customers to pharmacist
- Deliver high-quality customer service while achieving sales targets
- Ensure organized, clean, and compliant store environment
Sales & Customer Experience Representative
Home Depot
Kamloops
04.2024 - 12.2024
- Assisted 60+ customers per shift with product selection and solutions
- Processed high-volume transactions with strong accuracy and efficiency
- Maintained compliance with operational standards and procedures
Team Leader
Dollarama
Kamloops
04.2023 - 05.2024
- Supervised daily operations and resolved customer concerns efficiently
- Trained new employees and improved onboarding effectiveness
- Managed cash operations with 100% accuracy
Education
Associate of Business and Commerce - Business Economics
Thompson Rivers University
Kamloops, BC 01.2023 - 04.2026
Bachelor of Business Administration -
GNDU
IndiaSkills
- Attention to Detail & Accuracy
- Customer Confidentiality Awareness
- OTC Product Knowledge
- Data Entry & Documentation Accuracy
- Customer service in Healthcare setting
- Communication & Interpersonal Skills
- Multitasking & Time Management
- POS Systems & Inventory Handling
Pharmacy Interest Exposure
- Experience working within a pharmacy retail environment at Shoppers Drug Mart
- Strong interest in learning prescription processing and pharmacy workflow
References
References available upon request.
Timeline
Beauty Expert
Shoppers Drug Mart
05.2024 - Current
Sales & Customer Experience Representative
Home Depot
04.2024 - 12.2024
Team Leader
Dollarama
04.2023 - 05.2024
Associate of Business and Commerce - Business Economics
Thompson Rivers University
01.2023 - 04.2026
Bachelor of Business Administration -
GNDU