Settled customer disputes in a professional and pleasant manner
Maximized sales opportunities and increased customer retention rates by developing relationships with customers that resulted in repeat visits and sales
Maintained a neat and attractive sales environment and assisted in the setup of visual displays and product promotions
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Beauty Advisor
Sephora
Ancaster, ON
09.2022 - 12.2022
Brought forth excellent customer service skills and a commitment to customer satisfaction
Alleviated product theft by maintaining sales floor and shopper awareness.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Worked to ensure a positive and hassle-free customer experience
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Sales Associate
Guerlain Canada
Oakville, ON
11.2021 - 09.2022
Sold various products by explaining unique features and educating customers on proper application or usage.
Answered incoming telephone calls to provide store, products and services information.
Drove sales through suggestive selling and by promoting add-on purchases.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Beauty Expert
Shoppers Drug Mart
Oakville, ON
07.2019 - 04.2022
Skills
Customer service and sales
Communication and interpersonal skills
Ability to work in a fast paced and dynamic environment
Attention to detail
Point of sale systems
Quick learner
Understanding Customer Needs
Multitasking and Prioritization
Upselling Products and Services
Problem Resolution
References
Fay Nocon Cosmetic Manager at Shoppers Drug Mart
csdm2275@shoppersdrugmart.ca | 604-605-1200 EX 4,2
Joa Lopes Pereira Cosmetic Manager at Shoppers Drug Mart
csdm0745@shoppersdrugmart.ca | 905-842-3730 EX 4,2