Dulcie Bayawa
Edmonton,AB
Summary
Proven Beauty Expert with a track record of enhancing customer satisfaction and boosting sales at Acabar Marketing International. Leveraged skincare knowledge and upselling strategies to significantly improve client skin health and sales figures. Exhibits exceptional professionalism and customer service, ensuring a welcoming and informative client experience.
Overview
11
11
years of professional experience
Work History
Beauty Expert
Ace Promotions And Marketing
02.2018 - 09.2021
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Increased sales revenue by effectively upselling and cross-selling beauty products to clients.
- Educated clients on proper skincare routines, leading to improved skin health and appearance.
Beauty Expert
Great Solomon Corp.
03.2016 - 01.2018
Beauty Advisor
Acabar Marketing International
07.2014 - 02.2016
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Brand Ambassador
Manpower for Advertising Services Agency Inc.
02.2012 - 06.2014
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Receptionist
SM Super Value Head Office
11.2010 - 03.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Bachelor Of Science In Hotel And Restaurant Manage - HRM
Southern Mindanao Colleges
Pagadian City03.2010
High School -
Tabina Natinal High School
Tabina Zamboanga Del Sur03.2002
TAbina Central Elementary School
Tabina Zamboanga Del Sur03.1998
Skills
- Skincare knowledge
- Professionalism and Ethics
- Hygiene and Sanitation
- Skin analysis
- Customer Service
- Retail experience
- Products knowledge
- Sales expertise
- Upselling strategies
- Display arrangements
Languages
English
Professional Working
Timeline
Beauty Expert
Ace Promotions And Marketing
02.2018 - 09.2021
Beauty Expert
Great Solomon Corp.
03.2016 - 01.2018
Beauty Advisor
Acabar Marketing International
07.2014 - 02.2016
Brand Ambassador
Manpower for Advertising Services Agency Inc.
02.2012 - 06.2014
Receptionist
SM Super Value Head Office
11.2010 - 03.2011
Bachelor Of Science In Hotel And Restaurant Manage - HRM
Southern Mindanao Colleges
High School -
Tabina Natinal High School
TAbina Central Elementary School
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