Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pratik Ghosh

Langley,BC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Customer Service Executive

Reliance Digital
Bhubaneswar,
10.2023 - 04.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Education

B-Tech - Computer Engineering

Siksha O Anusandhan University
Bhubaneswar, India
06.2019 - 07.2023

Skills

Customer relationship management

Customer needs assessment

Online chat and email

Relationship building

Certification

Digital Marketing Training

Timeline

Digital Marketing Training

04-2024

Customer Service Executive

Reliance Digital
10.2023 - 04.2024

B-Tech - Computer Engineering

Siksha O Anusandhan University
06.2019 - 07.2023

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