Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Additional Information
Timeline
Generic
Pratap Shrestha

Pratap Shrestha

Peterborough,ON

Summary

Dynamic Hospitality Specialist dedicated to making guests feel welcome and appreciated.Excellent relationship-building skills and charismatic presence.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Wendys
Peterborough, ON
04.2024 - Current
  • Assigned tasks to team members according to strengths and skill sets.
  • Coordinated interdepartmental efforts to ensure seamless workflow across shifts.
  • Executed cash handling duties, including balancing registers and preparing bank deposits.
  • Demonstrated professionalism consistently, serving as a role model for colleagues.

Floor Manager

Two By Symphony Cafe
Dubai Mall, UAE
06.2023 - 05.2024
  • Resolved team conflicts effectively to maintain a harmonious work environment.
  • Managed customer service inquiries and complaints promptly to enhance client satisfaction.
  • Assisted in developing operational strategies that promoted efficiency and productivity.
  • Supervised daily operations through shift scheduling and duty assignments.

Floor Supervisor

Trove Restaurant by Gastronaunt Hospitality
Dubai Mall, UAE
06.2022 - 04.2023
  • Oversaw cash register operations, including deposits, withdrawals, and transfers.
  • Resolved customer complaints promptly to uphold high customer satisfaction.
  • Monitored inventory levels and placed orders for necessary stock replenishments.
  • Maintained cleanliness and organization of work environment to ensure safety standards.

Supervisor

Galaxy Public School
Kathmandu, Baghmati
03.2020 - 10.2021
  • Trained new employees on food handling procedures and safety protocols.
  • Supervised catering staff to ensure high-quality service delivery.
  • Managed scheduling of catering staff to align with customer demands.
  • Reduced food waste by planning ingredients based on anticipated customers and item popularity.

Head Barista

Highland Beans Coffee Pvt Ltd
Kathmandu, Nepal
09.2019 - 12.2020
  • Delivered friendly, courteous service to customers, enhancing overall experience.
  • Inspected coffee grounds for freshness, replacing them as necessary throughout shifts.
  • Tasted each drink prior to serving to ensure product quality.

Education

High School Diploma -

Reliance International Academy
06.2017

Skills

  • Excellent attention to detail for consistent quality
  • Problem-solving capabilities to handle unexpected situations
  • Excellent communication and listening abilities
  • Team player with the ability to collaborate effectively
  • Efficiently managing tasks and prioritizing orders during busy periods

Accomplishments

  • Barista training - The Barista Coffee School (2017)
  • Basic cabin crew training - Sahara International air hostess
  • Recognized for outstanding customer service

Languages

Nepali
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1

Additional Information

Height: 170 cm

Weight: 75.5 kg

Timeline

Shift Supervisor

Wendys
04.2024 - Current

Floor Manager

Two By Symphony Cafe
06.2023 - 05.2024

Floor Supervisor

Trove Restaurant by Gastronaunt Hospitality
06.2022 - 04.2023

Supervisor

Galaxy Public School
03.2020 - 10.2021

Head Barista

Highland Beans Coffee Pvt Ltd
09.2019 - 12.2020

High School Diploma -

Reliance International Academy

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Pratap Shrestha