Oleksandr Fiurkov
Toronto,Canada
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
05.2019 - 12.2025
- Led a team of 5–10 staff per shift, maintaining service times under peak-hour targets and ensuring smooth daily operations
- Improved customer satisfaction by resolving 95%+ of customer concerns on the spot
- Increased upselling of featured products, contributing to higher daily sales during promotions
- Trained and onboarded 10+ new employees, improving team efficiency and service consistency
- Maintained cash accuracy with minimal discrepancies across daily transactions
Cash Investigation Analyst
CIBC
09.2022 - 11.2023
- Reviewed and analyzed 20+ client cases daily to support AML compliance and risk mitigation
- Contributed to reducing financial crime risk by identifying suspicious transactions and escalating high-risk cases
- Supported audit and QA processes, helping improve compliance accuracy and reporting standards
- Collaborated with multiple departments to ensure timely resolution of investigations
Financial Service Representative
CIBC
06.2021 - 09.2022
- Consistently met or exceeded monthly sales and referral targets
- Managed 30+ client interactions daily while maintaining high service quality
- Identified client needs and successfully recommended appropriate financial products
- Client-focused, caring, and goal-oriented professional
- Strong communication and active listening skills
- Detail-oriented, organized, and self-motivated
- Builds and maintains strong client relationships
- Knowledge of personal and business banking products
- Experienced in client service, sales, and identifying opportunities
- Able to manage multiple clients in a fast-paced environment
Customer Service Representative
CIBC
04.2020 - 06.2021
- Assisted 40+ clients daily with banking needs, improving overall customer experience
- Promoted digital banking tools, increasing client adoption and self-service usage
- Built strong client relationships, contributing to customer retention and satisfaction
- Delivered strong client service by managing accounts and providing personalized banking support
- Connected clients with appropriate specialists to meet financial goals
- Promoted and supported use of digital banking tools and mobile applications
- Focused on enhancing client experience through meaningful interactions
- Built strong relationships through effective communication, respect, and professionalism
- Adaptable, curious, and committed to continuous learning
- Demonstrated teamwork, accountability, and client-first mindset
Education
Register Nurse Practitioner -
George Brown College
Toronto, ONMaster’s degree - civil engineering
Odessa Academy Architecture and Building
Odessa, UkraineSkills
- Customer support and engagement
- Customer support
- Consistent punctuality
- Employee training
- Workplace safety
- Staff management
- Dependable
- Team Leadership & Staff Training
- Cash Handling & Operational Management
- Problem Solving & Conflict Resolution
- Sales, Upselling & Goal Achievement
- Analytical Thinking & Attention to Detail
- Time Management & Multitasking in Fast-Paced Environments
- Technology Proficiency (Excel, Banking Systems, Digital Tools)
- Adaptability & Continuous Learning
Certification
- Smart Serve Certification (Ontario)
- CPR / First Aid Certification (expired)
- Canadian Securities Course (CSC) – (Completed / In Progress)
- Investment Funds in Canada (IFIC) – (Completed / In Progress)
- Certificate of Financial Services Advice (CFSA) – (Asset)
- CIRO / AMF Licensing Eligibility
ADDITIONAL QUALIFICATIONS
- Friendly, approachable, and team-oriented personality
- Experienced in handling high customer volume and fast-paced environments
Languages
English
Full Professional
Russian
Native or Bilingual
Timeline
Cash Investigation Analyst
CIBC
09.2022 - 11.2023
Financial Service Representative
CIBC
06.2021 - 09.2022
Customer Service Representative
CIBC
04.2020 - 06.2021
Shift Supervisor
Starbucks
05.2019 - 12.2025
Master’s degree - civil engineering
Odessa Academy Architecture and Building
Register Nurse Practitioner -
George Brown College