Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hi, I’m
Pradeep Singh
Surrey,British Columbia
Summary
Overview
8
years of professional experience
Work History
Mr.lubeSurrey, BC
Service Advisor
10.2021 - Current
Job overview
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Explained amount for expected services and provided detailed answers to customer questions.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Utilized in-house systems and software to drive customer interaction and communication through service process.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted available products and services to customers during service, account management and order calls.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Reliance, SAJAL ADVERTISINGGwalior
Telecommunication
•Area Manager
07.2019 - 01.2020
Job overview
- Work with department heads or staff to discuss topics such as budgets and contracts, marketing plans, and the selection of advertising media
- Plan advertising and promotional campaigns
- Negotiate advertising contracts
- Initiate market research studies and analyse their findings to understand customer and market opportunities for businesses
- Develop pricing strategies for products or services marketed to the target customers of a firm
SHIVI REPAIR & SERVICE CENTERGwalior
Team Leader Marketing
02.2017 - 06.2019
Job overview
- Overseeing and developing marketing campaigns
- Conducting research and analysing data to identify and define audiences
- Devising and presenting ideas and strategies
- Compiling and distributing financial and statistical information
- Organising events and product exhibitions
- Coordinating internal marketing and an organisation’s culture
- Monitoring performance
ELITEGwalior
Marketing Executive
06.2015 - 12.2016
Job overview
- Managing campaigns on social media
- Promotional activities
- Writing and proofreading creative copy
- Maintaining websites and looking at data analytics
Education
University of Canada West
Master of Business Administration
06.2023
University Overview
Bachelors of Business Administration
01.2014
University Overview
Skills
- EXCELLENT COMMUNICATION SKILLS
- ATTENTION TO DETAIL
- ADAPTIVE IN ANY ENVIRONMENT
- Excellent team player
- Excellent computer and typing skills
- ACTIVE LISTENER
- EXCELLENT AT FOLLOWING ORAL AND WRITTEN INSTRUCTIONS
- Positive attitude towards every situation
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Understanding Customer Needs
- Team Collaboration
- Progress Reporting
- Multitasking and Organization
- Customer Service
- POS Systems and Ordering Platforms
- Data Entry
- Issue and Complaint Resolution
- Creative Problem Solving
Languages
English
Hindi
Punjabi
Timeline
Service Advisor
Mr.lube
10.2021 - Current
Telecommunication
•Area Manager
Reliance, SAJAL ADVERTISING
07.2019 - 01.2020
Team Leader Marketing
SHIVI REPAIR & SERVICE CENTER
02.2017 - 06.2019
Marketing Executive
ELITE
06.2015 - 12.2016
University of Canada West
Master of Business Administration
Bachelors of Business Administration
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