Daniel Pena-Marquez
San Leandro
Summary
Dynamic Automotive Service Advisor with a strong work ethic and excellent communication skills, recognized for exceeding revenue targets at Downtown Toyota of Oakland. Bilingual and personable, I effectively resolve customer complaints and implement process improvements, enhancing operational efficiency and ensuring high customer satisfaction. Knowledgeable in automotive technology and dedicated to delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Automotive Service Advisor
Downtown Toyota of Oakland
03.2018 - 06.2025
- Provided personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a good customer service experience.
- Explained estimates and determined repair timelines to manage customer expectations.
- exceeded monthly revenue targets by promoting additional services.
- Continuously updated personal knowledge of industry trends, new vehicle technology, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Scheduled service appointments and special ordered needed parts items to perform repairs for upcoming appointments.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Oversaw used car reconditioning and insured vehicles are up to standard for sale.
- Explained estimates and determined repair timelines to
- Oversaw new car delivery and insured vehicles are inspected
- Conducted cash, check, and credit card transactions with excellent accuracy levels.
Automotive Service Advisor
Honda of Oakland
11.2017 - 03.2018
- Provided personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Exceeded monthly revenue targets by promoting additional services.
Automotive Service Advisor
Autocom Nissan Of Oakland
08.2015 - 09.2017
- Provided personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians and other dealership departments to ensure a good customer service experience
- Investigated customer complaints to identify cause of malfunctions.
- Read and followed technical documentation to complete accurate repairs.
- Reduced average repair times by implementing process improvements that enhanced overall operational efficiency.
- Maintained high customer satisfaction standards and met or exceeded targets
Education
Certifcate of Completion - Automotive Technology
Eden Area ROP
Hayward, CA06-2005
Arroyo High School
San Lorenzo, CA06-2005
Skills
- Excellent communication skills
- knowledgeable with automotive technology
- Very Personable
- Bilingual (Spanish)
- Strong organization skills
- Problem Solver
- Able to work under stress
- Strong work ethic
- Comfortable working independently or with a team
Timeline
Automotive Service Advisor
Downtown Toyota of Oakland
03.2018 - 06.2025
Automotive Service Advisor
Honda of Oakland
11.2017 - 03.2018
Automotive Service Advisor
Autocom Nissan Of Oakland
08.2015 - 09.2017
Certifcate of Completion - Automotive Technology
Eden Area ROP
Arroyo High School
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