Daniel Peña
San Leandro,CA
Summary
Knowledgeable Service Advisor with over 10 years of dealership experience across Toyota, Nissan, Honda and Hyundai. Delivers clear communication, accurate repair documentation and smooth customer service experience in high volume environment. Builds trust quickly, explains repairs in simple terms, and supports technician and parts teams with good coordination. Dependable team orientated and focused on long term customer satisfaction
Overview
10
10
years of professional experience
Work History
Automotive Service Advisor
San Leandro Hyundai
08.2025 - Current
- Facilitated communication between customers and service technicians to ensure clarity of vehicle needs.
- Managed service appointments and follow-ups, enhancing customer satisfaction and loyalty.
- Provided expert guidance on maintenance services, promoting proactive vehicle care among clients.
- Resolved customer inquiries and complaints efficiently, improving overall service experience.
- Train junior staff on best practices for customer interactions and service processes.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Manage warranty claims paperwork accurately to secure timely reimbursement from manufacturer.
Automotive Service Advisor
Downtown Toyota of Oakland
03.2018 - 06.2025
- Provided personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a good customer service experience.
- Explained estimates and determined repair timelines to manage customer expectations.
- Continuously updated personal knowledge of industry trends, new vehicle technology, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Scheduled service appointments and special ordered needed parts items to perform repairs for upcoming appointments.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Oversaw used car reconditioning and insured vehicles are up to standard for sale.
- Explained estimates and determined repair timelines with customers.
- Oversaw new car delivery and insured vehicles are inspected.
- Conducted cash, check, and credit card transactions.
Automotive Service Advisor
Honda of Oakland
11.2017 - 03.2018
- Provided personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Exceeded monthly revenue targets by promoting additional services.
Automotive Service Advisor
Autocom Nissan Of Oakland
08.2015 - 09.2017
- Provided personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians and other dealership departments to ensure a good customer service experience
- Investigated customer complaints to identify cause of malfunctions.
- Read and followed technical documentation to complete accurate repairs.
- Reduced average repair times by implementing process improvements that enhanced overall operational efficiency.
- Maintained high customer satisfaction standards and met or exceeded targets
Education
Certifcate of Completion - Automotive Technology
Eden Area ROP
Hayward, CA06-2005
High School Diploma -
Arroyo High School
San Lorenzo, CA06-2005
Skills
- Excellent communication skills
- Knowledgeable with automotive technology
- Very Personable
- Bilingual (Spanish)
- Strong organization skills
- Problem Solver
- Able to work under stress
- Strong work ethic
- Comfortable working independently or with a team
- Strong history of high CSI scores
Timeline
Automotive Service Advisor
San Leandro Hyundai
08.2025 - Current
Automotive Service Advisor
Downtown Toyota of Oakland
03.2018 - 06.2025
Automotive Service Advisor
Honda of Oakland
11.2017 - 03.2018
Automotive Service Advisor
Autocom Nissan Of Oakland
08.2015 - 09.2017
Certifcate of Completion - Automotive Technology
Eden Area ROP
High School Diploma -
Arroyo High School