PRABHJOT KAUR RANDHAWA
Winnipeg,MB
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Cash Supervisor
SHOPPERS DRUG MART
Winnipeg, Manitoba
08.2024 - Current
- Identified areas of opportunity for cost savings initiatives through improved efficiencies.
- Developed strategies to boost sales revenues by identifying opportunities for improvement within the organization.
- Processed payments from customers using POS systems accurately and efficiently.
- Reviewed financial reports regularly to monitor budget goals and adjust accordingly.
- Prepared daily bank deposits and monitored cash drawers for accuracy.
Customer Service Representative Supervisor
CANADA POST
Winnipeg, Manitoba
08.2024 - Current
- Resolved conflicts between customers and representatives when appropriate.
- Ensured that all Customer Service Representatives had the necessary tools and resources needed to perform their job duties effectively.
- Worked closely with other departments such as IT, Sales, Marketing and Operations to ensure seamless integration of services offered by the organization.
- Analyzed daily reports from agents on call trends, individual performance metrics and overall customer satisfaction levels.
- Updated and maintained databases with current information.
Operations Manager
TIM HORTONS
Montreal, Quebec
02.2019 - 06.2024
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Monitored and improved efficiency of processes, team performance, and customer service.
Banking Customer Service Representative
HDFC BANK
AMRITSAR, INDIA
11.2016 - 03.2019
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Identified potential fraud cases and reported them to the supervisor.
- Prepared daily activity reports for management review.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Master of Science - Business Administration And Management
Concordia University
Montreal, None06-2021
Master of Science - Computer And Information Sciences
MATRIX COLLEGE
Montreal, QC05-2020
Bachelor of Science - BACHELOR OF COMPUTER APPLICATION
BBK DAV UNIVERSITY
INDIA06-2018
Skills
- Customer relationship management
- Sales strategies
- Team leadership
- Strategic planning
- Promotion planning
- Risk assessment
- Conflict resolution
- Account management
- Professionalism and ethics
Certification
- CERTIFIACTION - FUNDAMENTAL OF INSURANCE.
Timeline
Front Cash Supervisor
SHOPPERS DRUG MART
08.2024 - Current
Customer Service Representative Supervisor
CANADA POST
08.2024 - Current
Operations Manager
TIM HORTONS
02.2019 - 06.2024
Banking Customer Service Representative
HDFC BANK
11.2016 - 03.2019
Master of Science - Business Administration And Management
Concordia University
Master of Science - Computer And Information Sciences
MATRIX COLLEGE
Bachelor of Science - BACHELOR OF COMPUTER APPLICATION
BBK DAV UNIVERSITY
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