Janice Auchinvole
Hamilton
Summary
Dynamic Front Cash Supervisor at Shoppers Drug Mart with proven expertise in cash handling and complaint resolution. Enhanced operational efficiency and customer satisfaction through effective team leadership and conflict management. Skilled in POS systems and staff training, fostering a positive work environment while ensuring compliance and accuracy in cash operations.
Overview
18
18
years of professional experience
Work History
Front Cash Supervisor
Shoppersdrugmart
08.2007 - Current
- Monitored inventory levels at the front end, ordering necessary supplies in a timely manner to avoid stockouts or delays.
- Streamlined front-end operations for increased efficiency and accuracy in cash handling procedures.
- Conducted daily audits of cash registers to ensure accuracy and compliance with company policies.
- Established and maintained positive work environment to support high team morale.
- Coordinated breaks for team members efficiently while maintaining optimal coverage at the front end of the store.
- Promoted a positive work environment by providing constructive feedback and support to team members.
- Assisted customers with inquiries about products, services, or current promotions, enhancing their shopping experience.
- Collaborated with store management to develop policies that improved productivity at the front end of the store.
- Resolved customer concerns promptly, maintaining a high level of professionalism and fostering positive relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Sherwood High School
Hamilton, ONSkills
- Workplace safety
- Cash handling expertise
- Cash register operation
- Store opening and closing
- Complaint handling
- POS system
- Staff training and development
Languages
English
Elementary
Timeline
Front Cash Supervisor
Shoppersdrugmart
08.2007 - Current
Sherwood High School
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