KAREN PEDREZUELA
Whitby,ON
Summary
Compassionate Personal Support Worker possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in giving care in long term care. Collaborative person with strong clinical skills.
4W was my placement home. In the future, I want to work in this floor because, I already know the residents well, especially when it comes in the diet and routine.
Overview
9
9
years of professional experience
Work History
Front Cash Supervisor
Shoppers Drug Mart
03.2021 - Current
- Established and maintained positive work environment to support high team morale.
- Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs.
- Communicated with store leadership on employee performance and development needs.
- Made daily cash deposits to company bank.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Performed accurate balancing of all receipts and transactions.
PSW -Placement
Lakeridge Health
06.2023 - 08.2023
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with grooming, meal preparation.
- Recognized and reported abnormalities or changes in patients' health status to the nurse.
Cashier
Nortown Foods
10.2017 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
McDonald's
07.2014 - 01.2018
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Sales Associate
Rexall Pharmacy Group
10.2014 - 05.2017
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Education
Certificate - Personal Support Worker
Toronto International Business College
01.2023
BACHELOR OF SCIENCE - ELEMENTARY EDUCATION
Calauag Central College
Philippines03.2012
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
Southern Luzon State University
Philippines03.2008
Skills
- KEY STRENGTHS:
- Hardworking and self-motivated
- Exhibits ability to learn concepts quickly
- Demonstrates capability to meet or exceed sales target
- Proficient with word processing software
- Able to navigate the web and troubleshoot computer-related problems
- Bilingual: Filipino and English
Timeline
PSW -Placement
Lakeridge Health
06.2023 - 08.2023
Front Cash Supervisor
Shoppers Drug Mart
03.2021 - Current
Cashier
Nortown Foods
10.2017 - 11.2022
Sales Associate
Rexall Pharmacy Group
10.2014 - 05.2017
Cashier
McDonald's
07.2014 - 01.2018
Certificate - Personal Support Worker
Toronto International Business College
BACHELOR OF SCIENCE - ELEMENTARY EDUCATION
Calauag Central College
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
Southern Luzon State University
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