PRABHJOT KAUR
Barrie,Ontario (ON)
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Food Service Supervisor
MR SUB
Barrie, ON
2021.10 - Current
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted weekly training sessions with staff members on food safety practices and standards.
- Coordinated special events such as banquets or catering requests according to customer specifications.
- Assisted in recruiting, interviewing, hiring, onboarding new employees when needed.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Reviewed daily task list with employees and assigned tasks for completion.
Housekeeping Room Attendant
Blue Mountain Resort
The Blue Mountains, ON
2020.10 - 2021.08
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Replenished room amenities according to established guidelines.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Responded promptly to requests from guests and other departments.
- Communicated effectively with team members about daily assignments and task progress.
- Participated in regular training sessions related to hospitality industry trends and best practices.
Office Administrative Assistant
School of Skill Development
Punjab, India
2017.06 - 2019.12
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Recorded minutes during weekly staff meetings.
- Assisted in organizing events such as conferences or seminars.
- Responded effectively to sensitive inquiries or complaints.
Education
Hotel And Resort Management - Hospitality
Lambton College of Applied Arts And Technology
Mississauga, ON2021-08
Bachelor of Arts - Arts
Punjab University
Chandigarh, India2017-05
Skills
- Quality Assurance Policies
- Staff Leadership
- Food Presentation
- Complaint Resolution
- Call Management
- Service Upselling
- Team Development
- Customer Service
- Complaint Handling
References
References available upon request.
Timeline
Food Service Supervisor
MR SUB
2021.10 - Current
Housekeeping Room Attendant
Blue Mountain Resort
2020.10 - 2021.08
Office Administrative Assistant
School of Skill Development
2017.06 - 2019.12
Hotel And Resort Management - Hospitality
Lambton College of Applied Arts And Technology
Bachelor of Arts - Arts
Punjab University