Summary
Overview
Work History
Education
Skills
Certification
Certification
Timeline
Generic

Prabhjit Kaur

Dartmouth,NS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. A compassionate healthcare administrator possesses a gentle touch, and a caring attitude centered on treating people with dignity and respect. Expertise in delivering emotional and personal support care. Collaborative team player with strong clinical and interpersonal skills. Available full-time for days, evenings, and weekends

Overview

5
5
years of professional experience
1
1
Certification

Work History

PERSONAL SUPPORT WORKER

NEURAL REHABILITATION GROUP
12.2024 - 08.2025
  • Transported clients to medical appointments or other destinations as needed.
  • Performed light housekeeping duties such as laundry services for residents.
  • Responded promptly to emergency situations involving clients' safety or well-being.
  • Prepared meals according to dietary needs of individuals served.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured that all necessary supplies are available for providing quality patient care.
  • Assisted clients with daily activities such as bathing, dressing, and grooming.

CUSTOMER SERVICE, SUPERVISOR

Rolly Polly Cow
12.2022 - 06.2024
  • Assist the Customers with daily queries and demands.
  • Trained the new employees and assist them during the training period.
  • Schedule the employees for duties during the whole shifts.
  • Handle Inventory and online orders and plan to complete the targets timely.
  • Solve the issues at store and check the productivity of products either it meets the demands of customers or not.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Resolved escalated customer complaints, ensuring satisfaction and loyalty.
  • Completed bi-weekly payroll for 10 employees.

RECEPTIONIST

IVY HOSPITAL
06.2020 - 03.2022
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Processed medical insurance claims and payments.
  • Managed approximately 30 incoming calls, emails and faxes per day from patients.
  • Assisted with medical coding and billing tasks.
  • Received and routed laboratory results to correct clinical staff members.

Education

Office Administration And Health-Services - Administrative Assistant

St. Clair College of Applied Arts And Technology
Windsor
04.2024

Personal Support Worker - Healthcare

FUTURES CANADIAN COLLEGE OF BUSINESS, HEALTH AND TECHNOLOGY
Mississauga, ON
05.2025

Diploma of Computer Applications - Computer And Information Systems

UNIVERSALS BATALA
Batala, Punjab
09.2019

High School Diploma - Medical Genetics

S.B.H.S COLLEGE
Gurdaspur, India Punjab
03.2018

Skills

    Excellent Communication Skills

    Pay attention to every detail including client requirements and problem identification

    Well planned and Empathetic

    Mobility Support & Range of Motion Exercises

    Infection Prevention and Control

    Non-judgemental and attentive to people

Certification

  • First Aid Certificate
  • CPR Certificate
  • AED Certificate
  • WHMIS Certificate
  • Workers Health and Safety Awareness Certificate
  • Ministry of Labour, Training and Skills Certificate

Certification

CPR

FIRST AID

AED

WHMIS

WORKERS HEALTH AND SAFETY AWARENESS

MINISTRY OF LABOUR, TRAINING, AND SKILLS

Timeline

PERSONAL SUPPORT WORKER

NEURAL REHABILITATION GROUP
12.2024 - 08.2025

CUSTOMER SERVICE, SUPERVISOR

Rolly Polly Cow
12.2022 - 06.2024

RECEPTIONIST

IVY HOSPITAL
06.2020 - 03.2022

Office Administration And Health-Services - Administrative Assistant

St. Clair College of Applied Arts And Technology

Personal Support Worker - Healthcare

FUTURES CANADIAN COLLEGE OF BUSINESS, HEALTH AND TECHNOLOGY

Diploma of Computer Applications - Computer And Information Systems

UNIVERSALS BATALA

High School Diploma - Medical Genetics

S.B.H.S COLLEGE

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