Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Valette Williams

York,Ontario

Summary

A compassionate individual working in the Community to improve the lives of seniors and marginalized clients. I consider myself to be empathetic, respectful and a person that will always go above and beyond to get the job done.

Overview

6
6
years of professional experience

Work History

Personal Support Worker

01.2015
  • Completed electronic documentation of resident care
  • Assisted in implementing and maintaining a healthy, safe environment
  • Provided cognitive, social, emotional and psychological support to the residents
  • Recognized and reported changes in the resident’s mental or physical condition.

Medical Secretary

UNISON HEALTH AND COMMUNITY SERVICES
09.2017 - Current
  • Scheduling client’s appointments, receiving and greeting visitors and clients, assessing their needs and directing them accordingly
  • External Referrals
  • Screening calls as necessary and answering on general enquiries
  • Faxing, scanning and photocopying documents
  • Notifying clients of incoming specialists’ appointments
  • Support maintenance of electronic files including updating information such as phone numbers, addresses, and resource names
  • Support the Clinical team administratively.

Personal Support Worker

Weston Terrace Care Community
01.2016 - 01.2017
  • Completed electronic documentation of resident care,
  • Assist in implementing and maintaining a healthful, safe environment
  • Provide cognitive, social, emotional and psychological support to the resident
  • Recognize and report changes in the resident mental or physical condition
  • Establish a relationship with resident and family which transmits trust and confidentiality
  • Assist the residents with activities of daily living

Education

Medical Office Assistant - undefined

Custom Medical Software (Medi Soft - undefined

Academy Of Learning College

Personal Support Worker Certificate Issued - undefined

HUC) Diploma - Coordinating

Academy of Learning College

MOA) Diploma - undefined

Academy Of Learning College

CPR/ First Aid Certificate - undefined

Academy Of Learning College

NACC - undefined

National Association of Career Colleges

Skills

  • SKILL AND ABILITIES
  • Over ten years of excellent customer service skills
  • Excellent English communication skills, both written and verbal, with individuals and groups
  • Able to work flexible hours and willingness to relocate
  • Excellent software skills, including MS Word, Excel, Publisher, Outlook and NOD, PSS
  • Typing speed 70 wpm
  • Experienced in medical transcription and OHIP billing
  • Excellent conflict resolution skills, address complaints and customers' concerns in a professional and effective manner
  • Accurate data entry with experience updating client database and inventory record
  • Ability to multi-task and flexibility in taking on new tasks as they arise

Additional Information

I volunteered at the Humber River Hospital

1235 Wilson Avenue

Timeline

Medical Secretary

UNISON HEALTH AND COMMUNITY SERVICES
09.2017 - Current

Personal Support Worker

Weston Terrace Care Community
01.2016 - 01.2017

Personal Support Worker

01.2015

Medical Office Assistant - undefined

Custom Medical Software (Medi Soft - undefined

Academy Of Learning College

Personal Support Worker Certificate Issued - undefined

HUC) Diploma - Coordinating

Academy of Learning College

MOA) Diploma - undefined

Academy Of Learning College

CPR/ First Aid Certificate - undefined

Academy Of Learning College

NACC - undefined

National Association of Career Colleges

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Valette Williams