Praba Harry Sangaralingam
Markham,Canada
Summary
Results-driven Banking Advisor with over 10 years in financial services. Recognized for achieving a 100% Mystery Shopper rating and leading revenue growth in North York District. Skilled in delivering high-quality customer service through effective multitasking and attention to detail. Strong communicator with a solid foundation in personal and business banking, conflict resolution, and compliance.
Overview
16
16
years of professional experience
Work History
Personal Banking Associate
TD Banking Group
Aurora, ON
01.2025 - 01.2026
- Deliver exceptional customer service by assisting clients with everyday personal and basic business banking needs.
- Identified customer financial needs and recommended tailored products and services to enhance client satisfaction and retention.
- Assisted customers in selecting personal and small business products to meet their needs., contributing to branch sales targets through effective customer needs assessment.
- Open, maintain, and update personal and small business accounts, including chequing, savings, and registered products.
- Process financial transactions such as deposits, withdrawals, bill payments, wire transfers, and certified drafts accurately.
- Promoted digital banking platforms, increasing client engagement with online, mobile, and business banking solutions.
- Ensure compliance with banking regulations, Know Your Customer (KYC), and anti-money laundering (AML) requirements.
Surface Mount Technology Assistant
Celestica Inc
Newmarket, ON
01.2025 - 09.2025
- Assisted in setup, operation, and monitoring of SMT production equipment, ensuring optimal performance of pick-and-place machines and reflow ovens.
- Load and replenish components (reels, trays, feeders) onto SMT machines according to production schedules.
- Inspect printed circuit boards (PCBs) for proper component placement, alignment, and solder quality.
- Support solder paste printing processes and ensure stencils are cleaned and properly aligned.
- Performed basic troubleshooting, promptly reporting machine faults and production defects to technicians or engineers for swift resolution.
- Maintain a clean and organized work area while following safety procedures and quality standards.
- Provided technical support for hardware and software issues across departments.
- Assisted in troubleshooting and resolving system malfunctions effectively.
- Coordinated training sessions for new technology tools and systems, enhancing team proficiency and ensuring effective adoption.
Financial Service Representative
CIBC
Markham, ON
01.2023 - 01.2024
- Assisted clients in managing their financial portfolios and provided personalized investment advice.
- Conducted financial needs assessments to identify cross-selling opportunities for banking products and services, enhancing client engagement.
- Educated clients on various financial products such as savings accounts, loans, and retirement plans, tailoring recommendations to their individual financial goals.
- Resolved customer inquiries and concerns efficiently, contributing to high customer satisfaction ratings.
- Educated clients on financial products including savings accounts, loans, and retirement plans, aligning recommendations with individual financial goals.
- Conducted outbound calls to existing clients to promote new products and services and to follow up on recent transactions.
- Collaborated with team members to meet sales targets and achieve branch financial goals.
- Stayed informed about industry trends, economic conditions, and regulatory changes affecting the financial services sector.
Financial Service Manager
Curo Financial Inc. (Operated as Cash Money)
Toronto, ON
01.2010 - 01.2022
- Engaged daily with customers to identify needs and provide tailored banking solutions.
- Assisted customers with service transactions while educating on mobile and online banking tools.
- Demonstrated good judgment in confidential matters and directed customers to the appropriate contact person for solutions.
- Supported frontline staff with cash and non-cash transactions, resolved critical issues, and escalated non-standard matters to management.
- Recommended improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.
- Completed business processes and procedures in a timely and accurate manner.
Education
IFC - Investment Funds in Canada -
Canadian Securities Institute
Toronto, ONPFSA Certificate - Personal Financial Services Advice
Canadian Securities Institute
Toronto, ONFP I Certificate - Financial Planning I
Canadian Securities Institute
Toronto, ONCFSA Certificate - Certificate in Financial Services Advice
Canadian Securities Institute
Toronto, ONComputer Programmer Diploma -
Seneca Polytechnic
Toronto, ONSkills
- Personal and Business Banking
- Personal Credit Solutions
- Investment Products
- Wealth Management
- Anti Money Laundering
- Fraud Prevention
- Risk Minimization
- Client management
- Communication
- Conflict Resolution
- Time Management
- Organized
- Team Collaboration
- Computer Skills
- People Oriented
- Critical Thinking
Accomplishments
- Achieved 4th place at CIBC for Manage Money portfolio in Ontario (Mutual Fund sales), 04/01/24
- CIBC Millionaire Club Award Winner, 04/01/24
- CIBC Q2 Moment Maker Award, 04/01/24
- Awarded #1 revenue growth store in North York District, 01/01/20
- Rated Number One Sale Person in Canada for Titanium Visa Card and Titanium Master Card at Cash Money, 01/01/19
- Maintained a consistent record of among the Top Sales Performers in MasterCard since joining Money Mart, Not Provided
- Rated 100% in every Mystery Shopper survey at Money Mart, Not Provided
- Certificate of Outstanding Salesmanship at Cash Money, 01/01/14, 01/01/18, 01/01/19
- Certificate of Excellence for outstanding performance and lasting contribution on Busting Fraud at Money Mart, 01/01/14
- Awarded First place for Tax Preparation in the district rating at Money Mart, 01/01/14, 01/01/15
Timeline
Personal Banking Associate
TD Banking Group
01.2025 - 01.2026
Surface Mount Technology Assistant
Celestica Inc
01.2025 - 09.2025
Financial Service Representative
CIBC
01.2023 - 01.2024
Financial Service Manager
Curo Financial Inc. (Operated as Cash Money)
01.2010 - 01.2022
IFC - Investment Funds in Canada -
Canadian Securities Institute
PFSA Certificate - Personal Financial Services Advice
Canadian Securities Institute
FP I Certificate - Financial Planning I
Canadian Securities Institute
CFSA Certificate - Certificate in Financial Services Advice
Canadian Securities Institute
Computer Programmer Diploma -
Seneca Polytechnic