POONAM RANI

• Increased client satisfaction by providing personalized financial advice and investment recommendations.
• Developed long-lasting relationships with clients through effective communication and understanding of their financial goals.
• Streamlined sales processes for improved efficiency, leading to increased revenue generation.
• Utilized market research and analysis to identify new business opportunities and expand the customer base.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  · Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  · Resolved concerns with products or services to help with retention and drive sales.
  · Logged call information and solutions provided into internal database.
  · Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  · Communicated with clients regarding account services, statements, and balances.
  · Maintained up-to-date knowledge of product and service changes.
  · Managed timely and effective replacement of damaged or missing products.
  · Responded proactively and positively to rapid change.
  · Followed up with customers about resolved issues to maintain high standards of customer service.
  · Met customer call guidelines for service levels, handle time and productivity.

Managed recruitment team and trained and mentored new advisors.
· Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
· Managed recruitment team and educated and mentored new advisors.
· Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
· Negotiated job offers to attract top talent and keep organization competitive in job market.
· Managed applicant tracking systems to keep recruitment processes organized.
· Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
· Recruited top talent to maximize profitability.

Inspect and patrol premises regularly.
Monitor property entrance.
Authorize entrance of people and vehicles.
Report any suspicious behaviors and happenings.
Secure all exits, doors, and windows.
Monitor surveillance cameras.

• Enhanced financial reporting accuracy by streamlining processes and implementing improved internal controls.
• Assisted in the development of annual budgets, ensuring alignment with company objectives and financial targets.
• Reduced operating costs by identifying inefficiencies and implementing cost-saving measures across various departments.
• Supported executive management in making informed financial decisions through analysis of key performance indicators and trends.