POONAM AWALE
Oakville,ON
Summary
Result-oriented Product Owner and Business Analyst with 14+ years of experience delivering impactful solutions in Airline, Healthcare, and FinTech. Proven expertise in translating complex requirements into actionable roadmaps, fostering cross-functional alignment, and driving product success in agile environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Product Owner
Pivotal Solutions
03.2023 - Current
- Strategically prioritized product features in alignment with program needs and product roadmaps, ensuring timely delivery of a critical CommerceHub components for Petro and eCom client
- Lead and validate Product requirements through workshops with stakeholders and demos
- Ensure all stakeholders are aligned with strategy
- Facilitated agile ceremonies, including sprint planning, retrospectives, and demos, ensuring alignment across cross-functional teams
- Delivered detailed sprint reports, leading to a 20% improvement in visibility for upper management
- Working in an agile environment to translate product and client requirements to epics/features /stories for scrum teams to develop and test
- Present and hand over features to customer success teams
- Collaborated with stakeholders to define project objectives and criteria
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations
- Crafted comprehensive product guides and feature documentation, boosting internal team understanding of product capabilities by 30%, contributing to seamless adoption and stakeholder satisfaction
- Prioritized roadmap in order to achieve product goals and metrics
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
Senior Business Analyst
Aperia
05.2020 - 03.2023
- Barrel Fuel: Led requirement gathering sessions and solutioned the application Barrel Fuel (BF)
- BF is a gateway that connects customers across the private jet industry by creating a new aviation marketplace for fuel and payments
- The app provides a connection directly to the private jet terminals all-in fuel price and a seamless and intuitive checkout process, removing the need to negotiate with the resellers (middleman) and pay for unnecessary markups
- Tapestrii: Led requirement gathering sessions as Product Owner, managed releases from inception to Go-Live for Tapestrii
- Tapestrii is a flexible Customer Intelligence Platform (CIP) helping to improve productivity by consolidating and delivering all the data required to enable investigative capabilities for law enforcement agencies on a single pane of glass
- It provides case, document, and artifact management through core and customizable workflows for analysts and agents to facilitate the creation, monitoring, completion, and exporting of investigations and data search functionality
- Fiserv Case Management: Built an enterprise-level CRM application for a Fortune 500 Fintech that is an omnichannel solution focused on improving service delivery and agent efficiency by consolidating and providing a 360-degree view of the Financial Institution to all business units
- Solution technical approach for cloud-based SaaS solutions in the Government and FinTech domain
- Produce epics, capabilities, user stories and statements of work
- Research current offerings and conduct market and competition analysis for brand new products
- Plan project, risks and cost manage cross-product dependencies and product roadmap
- Create entity-relationship diagrams, identify azure cloud resources needed, create application workflow diagrams
- Present product status with external teams
- Identify growth opportunities for the product
- Conduct touchpoint meetings, negotiate solutions with clients
- Create application workflows and product roadmaps with capabilities and epics
- Evaluate improvement opportunities for products, processes, and team
- Championed user-centric design principles throughout the development process to ensure exceptional user experiences
- Owned and prioritized product backlog
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
Business Analyst/Systems Analyst IV
Ntelicor (American Airlines)
11.2017 - 05.2020
- Liaised between product teams, business teams, clients, vendors, and quality team to gather requirements, co-ordinate testing and manage enterprise products with 90% on time releases in alignment with OKRs
- Conducted SAFe Agile ceremonies including user story grooming session, backlog grooming, sprint planning, scrum of scrum, PO sync resulting in clear user stories, acceptance criteria in JIRA
- Performed in-depth analysis of microservices and API transactions using Ready API, producing detailed technical specifications that optimized integration with Global Distribution Systems, driving operational efficiency by 15%
- Led Joint Application Development (JAD), planning and sizing Sessions, user story workshops with developers, QA, architects, Business SME's, stakeholders, executives, and other cross-functional team members
- Collaborated on IATA's New Distribution Capability (NDC) API schemas and mapping required for large scale projects, Global Distribution Systems (Sabre, Travelport, Amadeus), Google flights implementations
- Developed sequence diagrams, workflow diagrams, business requirement documents and change requests for new strategic initiatives to align with organizational OKRs
- Spearheaded Estimate of Effort, signoffs, status reports, demos, UAT testing including manual as well as automation testing
Business Analyst
Aperia
07.2016 - 11.2017
- Conceptualized and implemented seven system enhancements, increasing application adoption by 30% through targeted functionality improvements and user-centric design enhancements
- Coordinated releases for product deployment and delivered project milestones on schedule and in approved budget 80% on time
- Produced business requirement document (BRD), system requirements specification (SRS), requirement traceability matrix (RTM), product reference guides and detailed system use cases
- Pioneered business workflow models and documented current and future workflow processes using GAP Analysis
- Conducted test plans, test cases, test scripts, automation API testing using SOAP UI and review XML requests and responses between AccessOne and First Data's Mainframe system ensuring 100% test coverage
- Implemented a POC for source code management, reporting, requirements, and agile project management throughout the organization by advocating Microsoft TFS
- Collaborated with UX designers to develop user interface mockups, MVPs, and interface specification documentation to optimize user experience and clarified business rules for engineers during development
- Developed worked closely with QA teams to ensure successful testing in all environments including UAT phase
- Debugged complex SQL stored procedures to correct/enhance the ETL logic for modules with 20% increase in efficiency
- Created project retrospective and led maintenance plan with defect tracking mechanism during warranty phase to ensure a successful release
IT Business Analyst
Pro Unlimited (Alcon)
06.2015 - 12.2015
- Developed and maintained strong working relationships with a variety of internal and external stakeholders by working closely with other business analysts, product owners and software developers for strategic initiatives using Agile development cycles
- Prepared and delivered compliance artifacts and reports including testing, training, BRD, quality documentation, change management and traceability matrix
- Facilitated JAD sessions, created functional specifications, epics, user stories and test scripts for five iPad applications integrated with Salesforce CRM
- Boosted adoption for 5 iPad applications by 50% as a deployment lead
- Led demos, presentations, resolved deployment issues and maintained deviation logs thereby securing sign offs on production releases
- Collaborated in project planning including project scope, charter, WBS, status and cost control
Technical Consultant
Allscripts
12.2012 - 07.2014
- Partnered with cross-functional teams to assist with functionality questions, addressing testing issues, EPR issues, product trainings and product transition sessions
- Awarded ‘Spot Award' for creating knowledge that addressed knowledge gaps and opportunities to create value for the client by reducing issue resolution time by 20%
- Provided technical solutions to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation
- Co-ordinated with Quality Team to facilitate understanding of acceptance criteria and test execution
- Investigated SQL server database issues using SQL Profiler traces
- Researched product and issue resolution tactics to address customer concerns
Software Engineer
AtoS
06.2010 - 11.2012
- Managed Business Continuity Plan, change requests from clients, UAT, preparation of analysis documents and user manuals
- Formulated requirements and project compliance artifacts such as Business Specification, Software Requirement Specification, Traceability Matrix, Code Review and Test plans
- Debugged and validated complex XMLs for root cause analysis with the structure and syntax of XMLs against XSD
- Conducted user interviews to elicit functional requirements and convert into technical requirements for rolling out system modules
- Performed marketing analytics for new product categories to be included in the e-catalogue using SQL and Excel
- Customized, tuned and maintained e-catalogue database for website in MS SQL Server and Asp.Net
- Created and updated stored procedures, functions, and triggers in SQL Server
- Performed ETL operations to extract data from flat files and load them into SQL server using SSIS
- Served as a single point of contact for defect resolution management and maintenance in PROD
- Created Business Process Workflow Diagrams, UML diagrams and data flow diagrams (DFD) for Stakeholders
Education
M.S. - Information Systems
University of Texas At Arlington
05.2016
B.E. - Electronics and Telecommunication Engineering
University of Pune
05.2010
Skills
- JIRA
- Confluence
- Azure
- SQL
- Postman
- API Testing
- UML
- Splunk
- Agile
- SAFe
- Waterfall
- Roadmap development
- Product backlog management
Certification
- SAFe POPM
- Certified Scrum Master (Scrum Alliance)
- Project Management Professional (PMI)
- Product Management (Product School)
- Microsoft Azure Fundamentals
Honorsandprofessionalchapters
- The Honor Society of Beta Gamma Sigma (The University of Texas at Arlington Chapter)
- The Honor Society of Phi Kappa Phi (The University of Texas at Arlington, Chapter 300)
- PMI Dallas Chapter
Timeline
Product Owner
Pivotal Solutions
03.2023 - Current
Senior Business Analyst
Aperia
05.2020 - 03.2023
Business Analyst/Systems Analyst IV
Ntelicor (American Airlines)
11.2017 - 05.2020
Business Analyst
Aperia
07.2016 - 11.2017
IT Business Analyst
Pro Unlimited (Alcon)
06.2015 - 12.2015
Technical Consultant
Allscripts
12.2012 - 07.2014
Software Engineer
AtoS
06.2010 - 11.2012
B.E. - Electronics and Telecommunication Engineering
University of Pune
- SAFe POPM
- Certified Scrum Master (Scrum Alliance)
- Project Management Professional (PMI)
- Product Management (Product School)
- Microsoft Azure Fundamentals
M.S. - Information Systems
University of Texas At Arlington