POOJA POOJA
OPERATIONS SUPERVISOR
Stoney Creek,CA
Summary
Dynamic professional with a proven track record at Amazon, skilled in process documentation and problem-solving. Successfully reduced downtime through effective scheduling coordination and enhanced customer satisfaction by resolving complaints with empathy. Adept at leveraging Lean Six Sigma principles to drive efficiency and achieve departmental goals.
Overview
8
8
years of professional experience
1
1
Certification
3
3
Languages
Work History
Process Assistant
Amazon
08.2021 - Current
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
Customer Service Representative
Bell Mobility
01.2023 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Accountant
Madaan Anand & Co.
05.2018 - 10.2019
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Reviewed general ledger entries and assessed accuracy.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Developed strong relationships with vendors by fostering environment of trust.
- Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
Accountant
ELEVATE INTERNATIONAL
05.2017 - 05.2018
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Used advanced software to prepare documents, reports, and presentations.
- Ensured accurate and timely payroll processing for over 200 employees, maintaining employee satisfaction and compliance with labor laws.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
Education
Post-Graduate Certificate - Logistics And Supply Chain Management
Canadore College of Applied Arts And Technology
Brampton 05.2001 -
Post Graduate Diploma - Business Administration And Management
Canadore College of Applied Arts And Technology
Brampton, Canada 05.2001 -
Bachelor in Commerce - Business Administration And Management
Guru Nanak Dev University
Punjab ,India 05.2001 -
Skills
Scheduling coordination
Safety management
Process documentation
Attendance tracking
Lean six sigma
Microsoft office
Customer service
Problem-solving abilities
Excellent communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of Outbound in the development of Inbound idle time gaps to lead maximum production by time.
Certification
CAP - Certified Administrative Professional
Timeline
Customer Service Representative
Bell Mobility
01.2023 - 04.2024
Process Assistant
Amazon
08.2021 - Current
Assistant Accountant
Madaan Anand & Co.
05.2018 - 10.2019
Accountant
ELEVATE INTERNATIONAL
05.2017 - 05.2018
Post-Graduate Certificate - Logistics And Supply Chain Management
Canadore College of Applied Arts And Technology
05.2001 -
Post Graduate Diploma - Business Administration And Management
Canadore College of Applied Arts And Technology
05.2001 -
Bachelor in Commerce - Business Administration And Management
Guru Nanak Dev University
05.2001 -