RAMANDEEP KAUR BRAR
Stoney Creek,ON
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated to leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
5
5
years of professional experience
Work History
Process Assistant
Amazon
10.2023 - Current
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
Financial Services Representative
EASY FINANCIAL
06.2022 - 07.2023
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Offered competitive commercial banking solutions and retail financing options.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Maintained regular contact with clients to inform about transactions and performance.
Technical Support Representative
APPLE
04.2022 - 06.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Store Manager
DOMINOS PIZZA
11.2020 - 05.2022
- Handled 100+ calls per day including in-store customers.
- Recruiting, training and supervising staff.
- Ensuring compliance with licensing, hygiene and health and safety guidelines.
- Promoting and marketing with business.
- Overseeing stock levels and ordering supplies.
- Planning Menus.
- Handling customer's enquiries and complaints and problem solving.
- Worked in fast-paced environment and managed delivery time by achieving 85% deliveries under 30 minutes.
- Suggested new ways to manage customers for curbside pickup during covid-19 spread while maintaining hygiene and taking safety precautions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
Shift Manager
DOMINOS PIZZA
08.2019 - 10.2020
- Ordering food and controlling the inventory usage at the store level.
- Training staff to make sure staff follows all procedures; health and safety guidelines.
- Handle and resolve any customer complaints or concerns.
- Review product quality and make sure excellent service is provided.
- Prepare work schedules of staff and monitor their performances.
- Maintain and regulate inventory and prices.
- Ensure the quality of food of the restaurant is maintained and up to date.
Education
Post Graduate Diploma - Health Wellness And Fitness Diploma
Mohawk College of Applied Arts And Technology
Hamilton, ON08.2019
High School Diploma -
DCM INTERNATION SCHOOL
PUNJAB, INDIA06.2015
Skills
- Decision Making
- Quality Assurance
- Customer Service Management
- Problem solving
- Sales Goals
- Customer Relationship Building
- Cash Management
Reference
DOMINOS PIZZA
905-563-1777
DOMINOSBEAMSVILLE@outlook.com
Timeline
Process Assistant
Amazon
10.2023 - Current
Financial Services Representative
EASY FINANCIAL
06.2022 - 07.2023
Technical Support Representative
APPLE
04.2022 - 06.2022
Store Manager
DOMINOS PIZZA
11.2020 - 05.2022
Shift Manager
DOMINOS PIZZA
08.2019 - 10.2020
Post Graduate Diploma - Health Wellness And Fitness Diploma
Mohawk College of Applied Arts And Technology
High School Diploma -
DCM INTERNATION SCHOOL
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