MELISSA ARAGONES
Stoney Creek,ON
Summary
Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.
Overview
14
14
years of professional experience
Work History
Receptionist
StudioeE School Of Music And Drama
11.2024 - Current
- Maintained and updated the class Google Calendar on a daily basis to ensure accurate scheduling.
- Monitored and promptly responded to emails, maintaining professional communication.
- Answered phone calls courteously, greeted customers, and provided detailed information regarding classes, prices, and other inquiries.
- Processed monthly payments and updated QuickBooks profiles.
- Created and processed invoices for over 300 students, ensuring accuracy and timeliness.
- Organized events to enhance customer engagement and satisfaction.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
SOCIAL MEDIA MANAGER
@vanillasweetcreations
01.2018 - Current
- Managed Instagram for @vanillasweetcreations, growing followers from 200 to +2,900, enhancing engagement, brand awareness, and sales
- Handled Instagram for @cristina_lizmooreweddings, driving a 35% increase in sales through enhanced engagement and lead generation
- Boosted client engagement by 15% with engaging posts, graphics, and videos
- Enhanced community interaction by monitoring and responding to social media interactions
- Prepared, organized, and scheduled daily posts, ensuring consistent content delivery and contributing to increased engagement and overall success
- Updated profiles with relevant content and researched competitor strategies to identify trends
- Designed eye-catching graphics using Canva and stayed current with social media trends
OWNER
Vanilla Sweet Creations
01.2018 - 05.2024
- Produced high-quality baked goods for coffee shops and events, leading to a 700% increase in weekly sales
- Grew social media followers from 0 to 2,900, significantly boosting client interaction and driving increased sales
- Managed large corporate orders with a 100% on-time delivery rate
- Optimized inventory, reducing waste and ensuring freshness
- Captured and edited photos for social media, enhancing customer engagement
- Maintained accurate bookkeeping and coordinated timely deliveries
- Built strong client relationships through exceptional service and attention to detail
- Ensured meticulous baking and presentation, exceeding food safety standards
- Effectively managed multiple tasks, ensuring smooth business operations
FRONT OFFICE COORDINATOR
VelocityEHS
12.2018 - 05.2020
- Managed front desk operations, including welcoming clients, handling over 20 daily phone calls, and coordinating correspondence
- Coordinated executive schedules, including agendas, travel, appointments, and meeting preparation
- Prepared reports, presentations, and proposals, consistently meeting deadlines
- Planned and organized 20+ events annually, including team-building activities and meetings
- Oversaw office supplies and supplier relationships, optimizing stock levels and achieving a 10% cost savings
BUSINESS DEVELOPMENT COORDINATOR
Puratos Canada Inc.
06.2016 - 11.2017
- Handled 20 customer inquiries daily, achieving a 90% satisfaction rate through effective resolution
- Planned and executed 10+ tailored events for 25-120 participants, managing budgets of $5,000-$30,000, and saving 20% through negotiation
- Supervised Nationals Sales Meetings, overseeing logistics, site selection, speaker arrangements, travel and event coordination
- Liaised with suppliers to ensure contract fulfillment, accurate pricing, and timelines
- Supported Board of Directors and Sales Department by creating weekly and monthly sales reports
- Ensured protocol adherence for public and private VIP representatives and guests
OFFICE ADMINISTRATOR
Puratos Canada Inc.
06.2011 - 06.2016
- Managed front desk operations including client greetings, handling 20+ daily calls and correspondence, and maintaining office supplies inventory, reducing costs by 15%
- Coordinated executive travel and meetings, arranging travel and support monthly
- Updated company website daily with job postings, new products, and recipes
- Planned and organized 12-15 events annually, including National Sales Meetings, team activities, and parties
- Liaised with suppliers, ensuring contract fulfillment and pricing accuracy
- Managed documentation, typing, faxing, and photocopying various correspondences and forms
TRAVEL CONSULTANT
Carlson Marketing
09.2010 - 03.2011
- Managed over 50 customer travel requests monthly, ensuring a positive experience and high satisfaction rate
- Booked domestic and international travel reservations for TD Visa Travel cardholders
- Planned, described, and sold vacation packages, tailoring them to client needs
- Processed payments for transportation and accommodations, and informed clients about travel itineraries and requirements
Education
Diploma in Hospitality, Tourism & Leisure -
George Brown College
01.2010
Diploma in Digital Photography -
International Academy of Design and Technology
01.2008
International English Business Diploma -
Canadian College of Business and English
01.2006
Professional Culinary Arts Diploma -
Centro Venezolano de Capacitacion Gastronomica
01.2005
Skills
- Office Administration
- Customer Service
- Scheduling, calendar and email management
- Time management
- File organization
- Strong problem solver
- Scheduling
- Dedicated team player
- Professional and mature
- Invoice processing
- Meticulous attention to detail
- Event coordination
COMPUTER SKILLS
- Microsoft Office (Word, Excel, Power Point, Publisher)
- Google workspace
- QuickBooks
- Cognos reporting
- Tridion web content management
- Zoom
- Canva
- Social Media Platforms (Instagram, Facebook, Tik Tok)
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Receptionist
StudioeE School Of Music And Drama
11.2024 - Current
FRONT OFFICE COORDINATOR
VelocityEHS
12.2018 - 05.2020
SOCIAL MEDIA MANAGER
@vanillasweetcreations
01.2018 - Current
OWNER
Vanilla Sweet Creations
01.2018 - 05.2024
BUSINESS DEVELOPMENT COORDINATOR
Puratos Canada Inc.
06.2016 - 11.2017
OFFICE ADMINISTRATOR
Puratos Canada Inc.
06.2011 - 06.2016
TRAVEL CONSULTANT
Carlson Marketing
09.2010 - 03.2011
Diploma in Hospitality, Tourism & Leisure -
George Brown College
Diploma in Digital Photography -
International Academy of Design and Technology
International English Business Diploma -
Canadian College of Business and English
Professional Culinary Arts Diploma -
Centro Venezolano de Capacitacion Gastronomica
Similar Profiles
MELISSA ARAGONESMELISSA ARAGONES
RECEPTIONIST at StudioE School of Music and DramaRECEPTIONIST at StudioE School of Music and Drama
Matilda ElmerMatilda Elmer
Graphic Design Intern at Just Imagine Drama SchoolGraphic Design Intern at Just Imagine Drama School
Rahkim JeffersonRahkim Jefferson
Tech Team Member at High School Drama ClubTech Team Member at High School Drama Club