Pierre Fernand Deutcheu

• Accurately record data for visa application processing and/or integrity analysis.

•Prepare documents for FedEx and DHL. 

• Assemble and maintain file records and ensure data integrity in electronic systems;

• Answer client inquiries, including telephone and email inquiries relating to visa requirements;

• Assess basic visa application criteria.

• Respond to inquiries from employees and vendors.

• Prepare routine correspondence and assist with the preparation of more complex correspondence, reports and documentation.

• Work in a team environment assist with team tasks, including effective on the job training.

• Maintained a clean reception area, including lounge and associated areas.
• Helped distribute employee notices and mail around the office.
• Directed guests and routed deliveries and courier services.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Opened and properly distributed incoming mail.

• Scanned and uploaded documents/prepared reminder letter to applicants.
• Answered questions regarding programs while adhering to guidelines set by the US Department of Treasury. 
• Answered and manged daily email from applicants regarding application status. 
• Maintained weekly call log and record data using Excel spreadsheets. 
• Trained new employees.
  
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

• Directed guests and routed deliveries and courier services.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Opened and properly distributed incoming mail.
• Greeted numerous visitors, including VIPs, vendors and interview candidates.
• Helped distribute employee notices and mail around the office.
• Maintained a clean reception area, including lounge and associated areas.
• Organized all new hire, security and temporary paperwork.