Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Kayla Quinn

Edmonton,AB

Summary

With a strong foundation in insurance operations and client support, I’m eager to bring my communication skills, technical knowledge, and attention to detail to a dynamic new role. My experience managing complex documentation, supporting high-value projects, and working with both internal teams and clients has shaped me into a loyal, enthusiastic professional who takes pride in getting the job done right. I’m excited to apply these strengths in a way that directly supports your team’s success.

Overview

3
3
years of professional experience

Work History

Client Assistant – Surety Division

NFP
Edmonton, Alberta
01.2025 - Current
  • Managed and organized financial documentation in , ensuring accuracy and compliance.
  • Issued bid bonds, performance bonds, labor and material payment bonds, and letters.
  • Oversaw billing and invoicing processes for surety-related premiums.
  • Handled large-scale projects, including multi-million dollar construction tenders.
  • Maintained strong relationships with high-profile clients and contractors.
  • Supported policy renewals and creation of new policies within surety scope.
  • Demonstrated comprehensive understanding of bid and tendering processes in construction sector.
  • Assisted with onboarding new clients by providing information on services, products, and policies.

Hybrid Client Assistant - Distribution/Billing Assistant

NFP
Edmonton, Alberta
03.2024 - 01.2025
  • Balanced client service, internal support, and billing responsibilities for operational efficiency.
  • Managed multiple shared inboxes, ensuring timely distribution of incoming documents.
  • Collected premiums, resolved billing discrepancies, and addressed customer inquiries.
  • Supported team members by providing solutions to internal queries.
  • Maintained detailed records of calls and correspondence using EPIC system.
  • Monitored and responded to client inquiries through phone queue promptly.
  • Entered and categorized email communications for tracking and compliance purposes.

Server/Restaurant Hostess

Earls Kitchen & Bar - The Canadian Brewhouse
Edmonton, Alberta
07.2022 - 03.2024
  • Delivered exceptional customer service in high-energy sports bar and family dining establishment.
  • Consistently exceeded individual sales targets through upselling and promoting specials.
  • Resolved customer concerns professionally, ensuring high satisfaction and repeat business.
  • Managed multiple tables effectively under pressure, demonstrating strong multitasking abilities.
  • Adapted to varied atmospheres and clientele expectations with a polished demeanor.
  • Collaborated with kitchen and bar staff for timely, accurate service during peak hours.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Education

High School Diploma -

Archbishop Jordan Catholic High School
Sherwood Park, AB
06-2022

Skills

  • Time management
  • Effective communication
  • Reading comprehension
  • Client service and relations
  • Technical proficiency with multiple computer software's
  • Organizational skills
  • Problem solving
  • Multitasking abilities
  • Industry knowledge in insurance and surety bonds
  • Typing and documentation accuracy
  • Professional phone etiquette
  • Strong organizational skills
  • Meeting coordination
  • Client relationship building
  • Bid bond issuance
  • Financial documentation
  • Billing and invoicing

Affiliations

  • Recreational volleyball
  • Vinyl record collecting
  • Hiking and camping

Accomplishments

  • MVP (Most Valuable Player) - (2022)
  • Captain of the team (PARK Club Volleyball & Scots Volleyball 2018-2022)

Timeline

Client Assistant – Surety Division

NFP
01.2025 - Current

Hybrid Client Assistant - Distribution/Billing Assistant

NFP
03.2024 - 01.2025

Server/Restaurant Hostess

Earls Kitchen & Bar - The Canadian Brewhouse
07.2022 - 03.2024

High School Diploma -

Archbishop Jordan Catholic High School

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Kayla Quinn