Janessa Mulholland
St. Thomas,ON
Summary
Detail-oriented professional with a diverse background in financial administration, client relations, and instructional support. Currently excelling as a Client Solutions Assistant in the Construction & Surety sector, leveraging a strong foundation in bookkeeping and high-volume customer service. Proven ability to manage complex documentation, maintain regulatory compliance, and deliver exceptional client outcomes in fast-paced environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Client Solutions Assistant, Construction & Surety
Arthur J. Gallagher
05.2025 - Current
- Support the Construction and Surety team by coordinating bond executions and managing indemnity agreements for regional clients
- Executed data entry tasks, ensuring accuracy and completeness for project integrity
- Organized project files and reports to streamline documentation processes
- Managed daily correspondence and prioritized communication tasks
- Managed secure handling of sensitive information through effective documentation and record maintenance procedures.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Bookkeeper
Monteith Accounting Corporation
03.2022 - 04.2025
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Reconciled bank statements and financial reports for accuracy and compliance.
- Assisted in the preparation of seasonal tax filings by organizing and verifying client financial records.
- Collaborated with team members to implement streamlined record-keeping practices, enhancing data accessibility.
- Developed and maintained organized filing systems for financial documents, improving retrieval efficiency.
- Interfaced with clients to gather documentation while ensuring confidentiality and upholding professional ethics.
Counter Staff Member
Tim Hortons
10.2020 - 04.2025
- Delivered exceptional customer service by efficiently processing orders and handling transactions.
- Trained new counter staff on operational procedures and customer interaction techniques, enhancing team readiness and service quality.
- Managed cash-out procedures and inventory stocking, ensuring accuracy and reliability throughout 5-year tenure.
- Maintained cleanliness and organization of workstations to ensure a safe environment for customers and staff.
- Collaborated with team members to streamline service processes, effectively reducing wait times during peak hours.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Demonstrated flexibility by cross-training in multiple roles within the establishment, enabling efficient coverage during peak times or staff shortages.
Private Academic Tutor
Self-employeed
02.2019 - 04.2025
- Developed personalized lesson plans tailored to individual student needs and learning styles.
- Utilized educational software and tools to enhance tutoring sessions and track student progress.
- Conducted assessments to evaluate student understanding and adjust instructional methods accordingly.
- Adapted teaching methodologies based on diverse learning preferences and challenges faced by students.
- Provided regular reports on student progress to parents or guardians, facilitating open communication between all parties involved in the educational process.
- Fostered a supportive learning environment to encourage student engagement and motivation.
- Implemented effective study strategies that improved students' academic performance in various subjects.
Education
High School Diploma -
St. Josephs Catholic Highschool
St. Thomas, ON01-2024
Skills
- Time management
- Attention to detail
- Team collaboration
- Communication skills
- Data management
- Problem-solving
- Workload management
- Document organization
- Client support
Certification
- RIBO License
- Smart Serve Certification
Timeline
Client Solutions Assistant, Construction & Surety
Arthur J. Gallagher
05.2025 - Current
Bookkeeper
Monteith Accounting Corporation
03.2022 - 04.2025
Counter Staff Member
Tim Hortons
10.2020 - 04.2025
Private Academic Tutor
Self-employeed
02.2019 - 04.2025
High School Diploma -
St. Josephs Catholic Highschool