Summary
Overview
Work History
Skills
Timeline
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James Brooks

1804-9918 101 Street, NW, Edmonton

Summary

Seasoned Sales Professional with over 10 years experience and proven track record of driving sales and generating over $100,000 in revenue. Provided quality customer service with strong interpersonal skills. Inventory management, training and proven success in satisfying sales objectives through proficient prospecting and the building of rapport to securing repeat clients.

6 years Quality-focused and committed to approaching administrative tasks with tenacity and attention to detail with 4 years of Front Desk Management with 10 staff members within a care facility that provided hosing to vulnerable clients with multiple barriers.

Overview

11
11
years of professional experience

Work History

Night Warehouse Shipping Supervisor/Lead Hand

Durabuilt Windows & Doors
09.2021 - 06.2024
  • Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
  • Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
  • Oversaw daily operations and shipping and handling processes.
  • Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
  • Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.

Direct Marketing Sales Representative

MAG
04.2021 - Current
  • Met customers in homes and businesses to discuss and demonstrate products.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Put together sales proposals and contracts.
  • Inquired about current service levels and offered upgrades.

Administrative Manager

K9 Fortress Security
12.2020 - Current
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Created document management and filing system to reduce paper usage and improve accuracy of tracking.
  • Coordinated and managed client relationships to meet service level agreements while handling any discrepancies and complaints.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Prepared and managed company client portfolios, including reports and invoice data.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.

Security Administrator

K9 Fortress Securety
12.2019 - 12.2021
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Monitored video surveillance feed and system alerts for suspicious activity.
  • Ensured medical handling and process is both understood by all staff and implemented properly.
  • Effectively documented and tracked all incoming and outgoing of medications within the care-centre location.
  • Ensured data was accurate of all vulnerable clients living within the building
  • Ensured the safety of both clients and property by ways of conflict resolution and negotiation.
  • Removed all unwanted individuals from property, provided escorts to workers and medical personnel
  • Patrolled interior and exterior of property

Sales Associate

Tile Town
06.2018 - 09.2019
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Maintained organized, presentable merchandise to drive continuous sales
  • Tracked stock using company inventory management software
  • Organized racks and products to maintain store visual appeal, engage customers and promote specific merchandise
  • Managed anywhere from 5-15 customers at once while still providing excellent service
  • Sold various products by explaining unique features and educating customers on proper application

Front Desk Administrator/Manager

Martyshuk Housing
06.2014 - 01.2018
  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary
  • Reviewed files, records and other documents to obtain information and respond to requests
  • Drafted biweekly time-sheets for four employees
  • Directed guests and routed deliveries and courier services
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Prepared weekly employee work schedules for 5 team members ensuring all shifts received adequate coverage
  • Worked closely with up to 146 vulnerable clients with various barriers ensuring their needs were being met and their safety was ensured

Skills

  • Professional phone etiquette
  • Strong interpersonal skills and excellent communication skills
  • Database and spreadsheet management
  • Articulate and well-spoken natural leader
  • Customer service-oriented and talented negotiator
  • Accurate and detailed with customer service relations
  • Works well under pressure with strong work ethic
  • Appointment setting skills and goal-oriented
  • Critical thinker and strong conflict resolution skills
  • Employee training and team building development
  • Cash register and POS system operations with merchandising expertise
  • Networking and relationship building with prospecting skills
  • Excellent listening skills while determining needs wants and desires
  • Operations management

Timeline

Night Warehouse Shipping Supervisor/Lead Hand

Durabuilt Windows & Doors
09.2021 - 06.2024

Direct Marketing Sales Representative

MAG
04.2021 - Current

Administrative Manager

K9 Fortress Security
12.2020 - Current

Security Administrator

K9 Fortress Securety
12.2019 - 12.2021

Sales Associate

Tile Town
06.2018 - 09.2019

Front Desk Administrator/Manager

Martyshuk Housing
06.2014 - 01.2018

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James Brooks