Dedicated settlement counselor with over 5 years of experience in multicultural, non-profit environments, focusing on settlement service delivery and case management. I provide comprehensive support for temporary residents in successful settlement and navigating complex Canada immigration systems through client-centered and goal-oriented approach and cultural sensitivity. I am fluent in Vietnamese and English, offering strong data entry skills alongside proficiency in MS Office 365, Canva, and other AI generator platforms. My long-term aspiration is to work in immigration sector.
Hi, I’m
WING LE
Settlement Counselor
Victoria,BC
Summary
Overview
5
years of professional experience
1
Certificate
Work History
Victoria Immigrant and Refugee Center SocietyVictoria, BC
Settlement Counselor and Childminder
09.2022 - Current
Job overview
- Providing wraparound case management services for 10 to 15 clients per week by facilitating one-on-one orientation and referring to community resources and government services.
- Participating in weekly team meetings to discuss case management issues and plan services for clients.
- Developing goal-oriented settlement plans for newcomers to facilitate successful pathways to permanent residency.
- Grand proposal writing and researching to achieve a seven-year contract for the program.
- Managing program databases through MS Office 365 to submit the quarterly report to the Ministry.
- Conducting system analysis and testing to identify and resolve technical issues, or inefficiencies.
- Analyzing monthly program outcomes to ensure the client target number, and service quality are met.
- Improving program services by complying with mandates, and communicating effectively with stakeholders.
- Maintaining confidential client records and case notes in compliance with ethical standards and legal requirements.
- Developing professional relationships with key service delivery partners, community agencies, and immigration consultants.
- Keeping updated with changes in immigration policies and employment trends to give the best possible support to clients.
- Recognized by management for providing exceptional customer service.
- Acting as a client advocate, or referring individuals to outside resources and services for additional support.
- Organizing workshops and seminars once a month on pathways to permanent residency, tax clinics, and worker rights.
Victoria Immigrant and Refugee Center SocietyVictoria, BC
Practicum Student
09.2019 - 08.2022
Job overview
- Provided case management services for 30 clients by facilitating intake and needs assessment, creating action plans to address each client's needs, and referring clients to available services.
- Planned and facilitated eight-session workshops for ten Arabic-speaking clients regarding the importance of maintaining a healthy lifestyle and building community networks.
- Researched and prepared the Welcome to Canada information package of available resources and support in the community.
- Administered the client service coordinator position once a week by promptly and efficiently identifying the needs of clients.
- Met daily deadlines with time management skills, and demonstrated the ability to prioritize tasks.
- Engaged in community outreach activities about settlement resources.
Education
Queen's UniversityKingston, ON
Graduate Diploma from Immigration and Citizenship Law
08.2027
University Overview
University of VictoriaVictoria, BC
Bachelor from Child and Youth Care
08.2022
University Overview
Camosun CollegeVictoria, BC
Diploma from Community, Family & Child Studies
04-2020
University Overview
Skills
- Time management abilities
- Detail-oriented
- Multitasking and task prioritization
- Computer proficiency
- Problem-solving abilities
- Cross-cultural communication
- Organizational skills
- Adaptability and reliability
Certification
Criminal Record Check, Ministry of Public Safety and Solicitor General, 06/24 - 06/29
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
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Timeline
Settlement Counselor and Childminder
Victoria Immigrant and Refugee Center Society
09.2022 - Current
Practicum Student
Victoria Immigrant and Refugee Center Society
09.2019 - 08.2022
Criminal Record Check, Ministry of Public Safety and Solicitor General, 06/24 - 06/29
Queen's University
Graduate Diploma from Immigration and Citizenship Law
University of Victoria
Bachelor from Child and Youth Care
Camosun College
Diploma from Community, Family & Child Studies
References
References
References available upon request.Similar Profiles
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