Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chantal Boudreau

Gloucester

Summary

Detail-oriented and analytical professional with a background in criminology, social services, and client-based work. Skilled in conducting sensitive interviews, analyzing complex information, with a strong understanding of criminal justice procedures. Committed to upholding confidentiality and supporting national security through ethical and evidence-based practices.

Overview

2020
2020
years of professional experience

Work History

Settlement Worker

Timmins and District Multicultural Center
01.2017 - 08.2019
  • Referred clients to relevant programs and services including legal, housing, employment, medical, transportation, and childcare supports
  • maintained detailed and confidential client records to track progress and ensure continuity of care
  • Maintained program statistics for evaluation, reporting, and improvement of service delivery
  • Organized and facilitated group settlement workshops and orientation sessions, including ESL access

Rehabilitation Support Worker

March of Dimes
07.2016 - 01.2017
  • Documented patient progress accurately and efficiently, contributing to effective communication among healthcare team members.
  • Enhanced patient experience by providing compassionate support and care throughout their rehabilitation process.
  • Assisted patients in achieving therapeutic goals through targeted exercises and activities.
  • Monitored patient progress, adjusting treatment plans as needed to ensure continued improvement.

Warm Line Peer Support Worker

Northern Initiative for Social Action (NISA)
09.2015 - 10.2016
  • Operated a pre-crisis peer support line providing active listening, strength-based guidance, and system navigation to callers across Northeastern Ontario
  • Provided non-judgemental, confidential assistance grounded in respect for individual autonomy and mental health recovery principles
  • Supported individuals in crisis prevention through empathetic dialogue, reflective listening, and consistent follow-through
  • Maintained accurate and timely documentation of all interactions using the BCARE database, ensuring compliance with reporting requirements and data confidentiality standards

Community Initiatives Coordinator

Canadian Diabetes Association
05.2015 - 05.2016
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Facilitated presentations on Diabetes awareness and prevention to schools, universities, social agencies, and communities from Hearst to Kirkland Lake
  • Contacted local businesses to secure in-kind financial or physical donations for major fundraising events, such as the Wines of the World, and event which raised nearly $100,000 during the year of internship
  • Supported the coordination of multiple community fundraising initiatives throughout the year to promote public health awareness and fund critical research

Social Service Worker Placement and Volunteer

Timmins and Area Women in Crisis
03.2013 - 05.2015
  • Conducted trauma-informed client-intake interviews, creating a safe and supportive space for women disclosing experiences of abuse or crisis
  • Responded to incoming crisis calls, providing emotional support, safety planning, and referrals to emergency or long-term supports
  • Supported frontline staff with daily operations and administrative duties during peak times, ensuring smooth service delivery
  • Volunteered with the Clothing Exchange Program, organizing donated clothing, household goods, and furniture for women and families transitioning fleeing from domestic violence into new housing

Administrative Assistant

Ontario Provincial Police
2009 - 2009
  • Prioritized and completed multiple assignments with competing deadlines in consultation with the Unit Commander
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Collaborated with other team members and external stakeholders in a secure, professional environment to support ongoing investigations and administrative needs
  • Handled highly sensitive and confidential information with discretion and care, operating within the framework of OPP procedures and best practices

Education

Bachelor of Arts - Criminology & Criminal Justice Concentration Law

Carleton University
Ottawa, None
12-2025

Diploma - Social Service Worker

Northern College of Applied Arts And Technology
South Porcupine, None
05-2015

Diploma - Police Foundations

Canadore College of Applied Arts And Technology
North Bay, None
06-2005

Skills

  • Bilingual - French and English
  • Time management abilities
  • Interpersonal communication
  • Analytical thinking
  • Self motivation
  • Task prioritization
  • Adaptability and flexibility
  • Active listening
  • Organizational skills
  • Reliability
  • Multitasking Abilities
  • Attention to detail

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Settlement Worker

Timmins and District Multicultural Center
01.2017 - 08.2019

Rehabilitation Support Worker

March of Dimes
07.2016 - 01.2017

Warm Line Peer Support Worker

Northern Initiative for Social Action (NISA)
09.2015 - 10.2016

Community Initiatives Coordinator

Canadian Diabetes Association
05.2015 - 05.2016

Social Service Worker Placement and Volunteer

Timmins and Area Women in Crisis
03.2013 - 05.2015

Administrative Assistant

Ontario Provincial Police
2009 - 2009

Bachelor of Arts - Criminology & Criminal Justice Concentration Law

Carleton University

Diploma - Social Service Worker

Northern College of Applied Arts And Technology

Diploma - Police Foundations

Canadore College of Applied Arts And Technology

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Chantal Boudreau