Summary
Overview
Work History
Education
Skills
Websites
Activismhistory
Personal Information
Languages
Hobbies and Interests
Affiliations
Timeline
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Bali Ali

Bali Ali

Toronto,ON

Summary

Professional with over 15 years of experience in customer care, marketing and management, business strategy, accounting and financial reporting, and restaurant café operations experience includes customer care, finance, trading, consumer goods, exhibition services, landscaping, construction and architecture content creation and as a content writer Impact driven and results oriented leader and team builder with excellent interpersonal, analytical, and management skills. My activism started in 2013 which stands it grounds with LBQ women of Pakistan, it’s under the Banner of Q and we are in all major cities of Pakistan, KARACHI, LAHORE and ISLAMABAD in our support group we provide safe housing, Legal support and Employment. Ex-Professional National Cricket and Hockey Player. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

23
23
years of professional experience

Work History

Settlement Officer

Rainbow railroads
03.2024 - 06.2024
  • Developed and implemented settlement plans for newcomers, including housing needs, language classes, employment services and other related resources.
  • Offered support through crisis intervention when needed by connecting individuals with appropriate mental health resources.
  • Engaged in outreach activities to inform potential new arrivals about available services in their destination communities.
  • Maintained accurate records of all client interactions using a database system.
  • Participated in community meetings or conferences related to newcomer settlement issues.
  • Assisted with the interpretation of documents such as forms, letters, policies and regulations.
  • Facilitated workshops on topics such as job search skills, financial literacy, health care access and cultural orientation.
  • Researched current trends in immigration policy to ensure compliance with relevant laws.
  • Facilitated group discussions between newcomers around issues of culture shock or adjustment difficulties.
  • Collaborated with local government agencies, social service providers and employers to coordinate services for newcomers.
  • Advised clients on immigration rules and regulations regarding permanent residence status or citizenship applications.

Operations Manager

Amor at church st
Toronto, Canada
08.2023 - 04.2024
  • I joined in as manager Operations which includes taking charge of the inventory, social media and day to day operations

Content Creator

Nova Pizza
Toronto
03.2022 - 08.2022
  • Did a small project with Nova pizza to enhance their sales, marketing and customer service which was a success over a complication of 8 months which was the duration of the contract, the sales went up the customer support had 6 agents from 2 and it was stable.

Senior Supervisor IT Operations and Customer Service

Wendy’s Enterprises
Carson, California, Karachi
08.2017 - 12.2019
  • Spearheaded back office operations in Pakistan back office for a U.S based consumer retail product company
  • Managed seven team members in the Karachi and Carson offices including designers, customer representations and product assistants
  • Oversaw 150+ inbound sales requests including design and product delivery
  • Customer conversion rate over 50% converted to over $1.2 million yearly sales
  • Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work.

Business Development Manager

EEG (Erneuerbare-Energien-Geset Madrid)
Karachi
10.2015 - 07.2017
  • Established the Pakistani operations for a renewable energy company
  • Managed five team members in sales and marketing, customer servicing including Two engineers
  • Expanded customer base to include two major clients in UAE
  • Oversaw total yearly revenue of 600000

Project Manager

Sahara Exhibition Stands LLC
Dubai
10.2007 - 09.2015
  • Was the preferred contractor in Dubai expo
  • Had all the big shipping names under the label
  • Was partnered in the floor plan of all the expos in UAE

Content Creator

Wajood
Dubai, UAE
05.2012 - 11.2014
  • In 2012 I became a part of World DJs Festival (UAE) as the event director in alliance with Box office Events
  • Had my own PR Company by the name of Wajood Media which had a lot of local and international events under it
  • Based in UAE Dubai it was a Bollywood and Hollywood news for their fans, free gifts and giveaways from our distributors, we shoot TVC, Music videos corporate videos, we provide video production rentals, create concepts, we do PR events.

Senior Business Development and Operations Manager

Johannes Grothaus and Partners Landscape Architects
Dubai
08.2004 - 09.2007
  • Generation of business and establishing new business leads
  • Taking care of the sales and yearly targets, training the sales team
  • Making new strategies for marketing, and successfully implementing them on the project
  • Project quotation and human resources

International Business Development Manager

KANPA International
Karachi
07.2002 - 01.2003
  • Marketing internationally our company’s product mainly seafood which is processed and exported to different countries
  • Successfully completed my first venture by participating in Dubai International Seafood Expo 07(DISF 07) in Dubai
  • Achieved my target by generating business
  • Grading and production of the product till its shipped.

Team Leader

AXACT Cyber Solution
Karachi
10.2001 - 04.2002
  • CAMPAIGN logo designing pros
  • (Inbound) where I use to train the team Generate more business for the BPO by getting new contracts

Internal Control Manager

MCB Commercial Bank
Karachi
05.2001 - 06.2000
  • Consumer sector - Worked in Muslim Commercial Bank’s Call Center in the capacity of a Call Center Supervisor, H
  • R
  • Coordinator, and Internal Control Officer
  • Taking care of the shifts and assigning duties and making sure all the calls were dealt in a professional and friendly manner
  • Responsible for financial and non-financial BTF (what is BTF?) being the approval manager
  • Training of the call center team.

Project Director

Inlet Productions
UAE
  • Was managing sales of imports for caviar and shrimps
  • Had all the big retails under my imports which includes careefour, spinneys and union crop
  • Was reaching the profit of $5000 every month this was only for 6 months
  • Had international sales in UAE and gulf region

Education

M.A Health and Physical Education -

University of Karachi
Karachi, Pakistan
10.2004

B.A Commerce -

University of Karachi
Karachi, Pakistan
01.2002

Skills

  • Peach tree
  • Tele
  • MS Excel
  • GAAP
  • QuickBooks
  • SAP
  • Deltek Cost Point
  • MS Office Suite
  • MS Business Dynamics
  • Google suite
  • SEM
  • Adobe spark
  • Light room
  • MEP
  • Legal knowledge
  • Cultural Sensitivity
  • Technical knowledge
  • Interpersonal abilities
  • Mediation Techniques
  • Dispute Mediation
  • Strategic Thinking
  • Contract Review and Negotiation
  • Discovery and Document Review
  • Community Advocacy
  • Case Law and Outcome Analysis
  • Conflict Resolution
  • Client Representation and Advisement
  • Communications Drafting
  • Team Collaboration
  • Legal Research
  • Administrative Support
  • Interpersonal Communication
  • Document Management
  • Decision-Making
  • Policy Knowledge
  • Time management abilities
  • Adaptability
  • Interpersonal Skills
  • Relationship Building
  • English Fluency
  • Teamwork and Collaboration
  • Organizational Skills

Websites

Activismhistory

Being one of the founder member of Q this support group was created for the LBQ women of Pakistan, and the idea was to create a safe space for this sector of women to make them safe and secure, and so far we managed to do it successfully, as we have a safe house, along with that we have high court lawyers with us to provide us with the legal support in how to manage things in Pakistan. As of my qualifications to run this group, im legally trained to handle situations as per the guidelines of PPC (Pakistan Penal code). Did work with HRCP (Human Rights commission of Pakistan) worked with NCAP (national control AID program) as a city coordinator, was part UNDP unsung heroes project. Was part of the Trans bill Pakistan 2018. Aside from that we have managed to relocate 40 LBQ women since 2013 to start a new life

Personal Information

  • Nationality: Pakistani
  • Driving License: True

Languages

  • English
  • Urdu
  • Arabic

Hobbies and Interests

  • Secretary, Karachi Hockey Association
  • Board Member, PCB (Pakistan Cricket Board) - Women wing
  • Board Member, PHF (Pakistan Hockey Federation) Women wing
  • Vice President, Sindh women hockey association
  • Member and Vice Captain, ECB (Emirates Cricket Board)
  • Professional Cricket and Hockey Coach, Karachi Development Authority
  • International and National Professional Player, Hockey and Cricket 1997-2012
  • Solo Rider, Royal Riders, Pakatan

Affiliations

  • Queer advocate since 2013 , honored to be a part of Human rights commission of pakistan along with WHO and named organizations in Toronto and other parts of Canada

Timeline

Settlement Officer

Rainbow railroads
03.2024 - 06.2024

Operations Manager

Amor at church st
08.2023 - 04.2024

Content Creator

Nova Pizza
03.2022 - 08.2022

Senior Supervisor IT Operations and Customer Service

Wendy’s Enterprises
08.2017 - 12.2019

Business Development Manager

EEG (Erneuerbare-Energien-Geset Madrid)
10.2015 - 07.2017

Content Creator

Wajood
05.2012 - 11.2014

Project Manager

Sahara Exhibition Stands LLC
10.2007 - 09.2015

Senior Business Development and Operations Manager

Johannes Grothaus and Partners Landscape Architects
08.2004 - 09.2007

International Business Development Manager

KANPA International
07.2002 - 01.2003

Team Leader

AXACT Cyber Solution
10.2001 - 04.2002

Internal Control Manager

MCB Commercial Bank
05.2001 - 06.2000

Project Director

Inlet Productions

M.A Health and Physical Education -

University of Karachi

B.A Commerce -

University of Karachi

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Bali Ali