Phoebe Harger
San Mateo
Summary
Dynamic manager with proven success at Pump It Up of Belmont, excelling in team leadership and complex problem-solving. Enhanced operational efficiency by cross-training staff and resolving conflicts, ensuring a safe and organized environment. Skilled in customer service and strategic planning, consistently delivering exceptional experiences for patrons.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pump It Up Belmont Manager
Pump It Up of Belmont
11.2024 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Led a team of 20+ employees.
- Safely worked and managed over one-hundred children's parties
Snack Bar Attendant
SMYSA
03.2022 - 05.2024
- Monitored inventory and notified management of deficiencies or shortages.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Responded to customer complaints to help resolve issues.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Education
High School Diploma -
Aragon High School
San Mateo, CA05-2026
Skills
- Marketing
- Strategic planning
- Customer service
- Change management
- Team leadership
- Complex Problem-solving
- Safety procedures
Certification
Food Handler Certification
Languages
Spanish
Native or Bilingual
Timeline
Pump It Up Belmont Manager
Pump It Up of Belmont
11.2024 - Current
Snack Bar Attendant
SMYSA
03.2022 - 05.2024
High School Diploma -
Aragon High School